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  1. #1
    Player
    C-Clev's Avatar
    Join Date
    Aug 2025
    Posts
    9
    Character
    Chera Cherleve
    World
    Aegis
    Main Class
    Dancer Lv 100

    Follow-up to Bug Report: Game Crash on Launching the Game and Logging In

    This is a follow-up to bug report 521287: Game Crash on Launching the Game and Logging In.

    I received an email from the Game Master Team suggesting that I provide feedback through the in-game support desk. However, the issue persists and it prevents me from logging in, so I cannot access the in-game support desk and have to post it here instead.

    Date & Time: After patch 7.3
    Frequency: Always

    Steps:
    1. Follow the steps suggested in the email from Game Master Team
    2. Restore the game data (as suggested in the email)
    > The game crashes upon launch.
    3. Perform a clean reinstallation of the game (as suggested in the email)
    > The game crashes upon launch.
    4. Clear DirectX Shader Cache (as suggested in the email)
    > The game launches, but crashes when:
    1) reaching the character selection screen
    2) switching to another character, or
    3) logging in to the world.
    Additionally, the character's pose in the character selection screen does not load correctly.

    Most of the crashes did not pop up error messages. If they do, the error messages are the same with those provided in my previous bug report.

    These screen recordings could better demonstrate how the game crashes:
    In trying to fix this issue, I have also:
    1. Updated NVIDIA and AMD drivers to the latest versions
    > Did not help
    2. Ran System File Checker
    > The log shows some files were repaired, but it did not help with this issue.
    Please refer to the log file here if it is needed.
    My latest system information:


    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
    ProxyEnable 0
    ProxyServer 127.0.0.1:25378
    ProxyOverride local
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 家庭中文版 64 位 (6.2,内部版本 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU	AMD Ryzen 7 4800H with Radeon Graphics          (16 CPUs), ~2.9GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS	F.07
    SYSTEM_LANGUAGE	中文(简体) (区域设置: 中文(简体))
    SYSTEM_MEMORY	15732.867MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	36212.867MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 270.408GB    SYSTEM_FREEDISC_SPACE 14.984GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 205.078GB    SYSTEM_FREEDISC_SPACE 32.350GB
    SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 234.375GB    SYSTEM_FREEDISC_SPACE 30.565GB
    SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 231.384GB    SYSTEM_FREEDISC_SPACE 94.534GB
    SYSTEM_STORAGE	G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 476.922GB    SYSTEM_FREEDISC_SPACE 52.891GB
    SYSTEM_STORAGE	M:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 488.281GB    SYSTEM_FREEDISC_SPACE 65.998GB
    SYSTEM_STORAGE	N:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 488.281GB    SYSTEM_FREEDISC_SPACE 31.293GB
    SYSTEM_STORAGE	O:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 886.437GB    SYSTEM_FREEDISC_SPACE 281.645GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    GRAPHICS	\\.\DISPLAY1 AMD Radeon(TM) Graphics
    GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x1636)
    GRAPHICS_VRAM	3935.000 MB
    GRAPHICS_SHARED_VRAM	7866.434 MB
    GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
    GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\amdxc64.dll
    GRAPHICS_DRIVER_VERSION	31.00.21923.11000 7/1/2025 08:00:00
    GRAPHICS_SHADER	V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    GRAPHICS	Unknown NVIDIA GeForce GTX 1650 Ti
    GRAPHICS_CHIP	NVIDIA GeForce GTX 1650 Ti
    GRAPHICS_VRAM	Unknown
    GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE	Unknown
    GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_5f9b11c371afc548\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_5f9b11c371afc548\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_5f9b11c371afc548\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_5f9b11c371afc548\nvldumdx.dll
    GRAPHICS_DRIVER_VERSION	32.00.0015.8097 8/7/2025 08:00:00
    GRAPHICS_SHADER	V: P:
    GRAPHICS_VERTEX_TEXTURE	
    GRAPHICS	Unknown Todesk Virtual Display Adapter
    GRAPHICS_CHIP	Unknown
    GRAPHICS_VRAM	8361 MB
    GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE	Unknown
    GRAPHICS_DRIVER	c:\windows\system32\drivers\umdf\tdidd.dll,c:\windows\system32\drivers\wudfrd.sys
    GRAPHICS_DRIVER_VERSION	2.00.0000.0012 4/24/2023 08:00:00
    GRAPHICS_SHADER	V: P:
    GRAPHICS_VERTEX_TEXTURE	
    GRAPHICS	Unknown GameViewer Virtual Display Adapter
    GRAPHICS_CHIP	Unknown
    GRAPHICS_VRAM	8361 MB
    GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE	Unknown
    GRAPHICS_DRIVER	c:\windows\system32\drivers\umdf\gamevieweridddriver.dll,c:\windows\system32\drivers\wudfrd.sys
    GRAPHICS_DRIVER_VERSION	1.00.0017.1055 5/16/2024 08:00:00
    GRAPHICS_SHADER	V: P:
    GRAPHICS_VERTEX_TEXTURE	
    SOUND	Audials Sound Capturing (Audials Sound Capturing) {A4F22CD3-A3EA-4D27-A82B-42CDD30F3812}
    SOUND_DEVICE_NAME	tbhsd.sys
    SOUND_DRIVER_VERSION	6.0.6214.0 3/16/2022 08:00:00
    SOUND	Headphone (Realtek(R) Audio) {F08E0190-4CDE-4451-9172-FBB800B0A454}
    SOUND_DEVICE_NAME	RTKVHD64.sys
    SOUND_DRIVER_VERSION	6.0.9159.1 4/27/2021 08:00:00
    SOUND	Speaker (Realtek(R) Audio) {133F0683-F1C1-482A-8B07-AFB7DAAB70CB}
    SOUND_DEVICE_NAME	RTKVHD64.sys
    SOUND_DRIVER_VERSION	6.0.9159.1 4/27/2021 08:00:00
    SOUND	扬声器 (Steam Streaming Microphone) {A9B55D46-E5B9-4D9B-94F1-B729E8948025}
    SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
    SOUND_DRIVER_VERSION	8.33.15.17 7/28/2017 08:00:00
    SOUND	扬声器 (Steam Streaming Speakers) {543DF9AF-AC51-4438-AE83-871D658C3078}
    SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
    SOUND_DRIVER_VERSION	17.56.13.764 7/20/2017 08:00:00
    INPUT	鼠标 {6F1D2B60-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    INPUT	键盘 {6F1D2B61-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E4685B0-EDF5-11EE-8001444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	Wireless Device {A8816DD0-03D4-11F0-8001444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E47E540-EDF5-11EE-8002444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    INPUT	Wireless Device {A881E300-03D4-11F0-8002444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E485A70-EDF5-11EE-8003444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E48A890-EDF5-11EE-8004444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	gvinput Device {C73EC490-7484-11F0-8005444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E491DC0-EDF5-11EE-8005444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	gvinput Device {C73FD600-7484-11F0-8007444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	HIDI2C Device {D4B21D50-972C-11EB-8003444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	HIDI2C Device {D4B24460-972C-11EB-8005444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	Wireless Device {A8823120-03D4-11F0-8003444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Adobe Creative Cloud
    Adobe Digital Editions 4.5
    Adobe Flash Player 34 ActiveX
    Adobe Genuine Service
    Amazon Kindle
    Adobe Media Encoder 2020
    Adobe Media Encoder 2021
    Adobe Audition 2024
    Canon IJ Printer Assistant Tool
    Canon IJ Network Scanner Selector EX2
    Canon IJ Scan Utility
    Adobe Character Animator 2021
    Visual Studio Community 2019
    DragonBonesPro
    EL Display Hub
    Adobe Animate 2021
    FormatFactory
    Google Chrome
    HandBrake 1.3.3
    HiSuite
    Adobe InDesign CC 2019
    Adobe Illustrator 2021
    压缩
    Live2D Cubism 4.1.04
    McAfee LiveSafe
    SDL MultiTerm 2021 SR1 - Remove suite of products
    UU加速器
    Npcap
    OBS Studio
    绘画助手
    PDFtoMusic Pro
    Adobe Photoshop 2024
    Adobe Premiere Pro 2024
    腾讯电脑管家
    RPG Maker VX 1.02
    Seventh Umbral Launcher
    搜狗输入法 15.5.0正式版
    Steam
    ToDesk
    TopTracker
    优动漫PAINT个人版
    Unity 2021.2.13f1
    UniVPN
    UXP WebView Support
    微信
    微信
    vs_communitymsi
    腾讯QQ
    WinRT Intellisense UAP - en-us
    Epic Games Launcher
    SDL MultiTerm 2021 SR1 Convert
    WinRT Intellisense PPI - en-us
     Tools for .Net 3.5
    CLIP STUDIO PAINT 1.10.13
    WinRT Intellisense IoT - Other Languages
    Aegisub 3.2.2
    vs_clickoncebootstrappermsires
    vs_minshellinteropmsi
    WinAppDeploy
    FINAL FANTASY XIV ONLINE
    vs_clickoncesigntoolmsi
    Boeing Simplified English Checker
    WinRT Intellisense IoT - en-us
    HP Audio Switch
    Glossary Converter
    win-capture-audio version 2.1.0
    icecap_collectionresources
    Launcher Prerequisites (x64)
    WinRT Intellisense Mobile - en-us
    CLIP STUDIO 1.10.13
    Java Auto Updater
    Universal CRT Extension SDK
    vcpp_crt.redist.clickonce
    TypeScript SDK
    vs_minshellmsi
    HP Connection Optimizer
    Universal CRT Headers Libraries and Sources
    vs_vswebprotocolselectormsi
    SDL MultiTerm 2021 SR1 Desktop
    哔哩哔哩投稿工具版本2.3.0.1097
    vs_filehandler_amd64
    SDK ARM Redistributables
    Glossary Converter
    icecap_collectionresourcesx64
    Epic Online Services
    MSI Development Tools
    IntelliTraceProfilerProxy
    Mu Editor 1.1.0b4
    嗨格式数据恢复大师
    WinRT Intellisense UAP - Other Languages
    喵不可言 版本 2.5
    vdus 3.1.4
    vs_SQLClickOnceBootstrappermsi
    HP PC Hardware Diagnostics UEFI
    Universal CRT Redistributable
    MAMP & MAMP PRO 4.2.0 version 4.2.0
    VS Immersive Activate Helper
    Universal General MIDI DLS Extension SDK
    Adobe Refresh Manager
    vs_devenvmsi
    WinRT Intellisense Desktop - Other Languages
    vs_BlendMsi
    vs_FileTracker_Singleton
    Python Launcher
    windows_toolscorepkg
    WinRT Intellisense Desktop - en-us
    Universal CRT Tools x86
    Apple 应用程序支持 (32 位)
    icecap_collection_neutral
    Update for  (KB2504637)
    vs_filehandler_x86
    vs_Graphics_Singletonx86
    vs_vswebprotocolselectormsires
    vs_communitymsires
    vs_tipsmsi
    vs_minshellmsires
    Kits Configuration Installer
     Tools for .Net 3.5 - CHS Lang Pack
    Intel(R) C++ Redistributables on Intel(R) 64
    eztest 版本 1.2.4
    Entity Framework 6.2.0 Tools  for Visual Studio 2019
    memoQ 9
    vs_clickoncebootstrappermsi
    SDK ARM Additions
    SDL MultiTerm 2021 SR1 Core
    WinRT Intellisense PPI - Other Languages
    口袋写作 0.1.2
    百度网盘
    网易云音乐
    AMD Software
    Android Studio
    Audacity 3.6.1
    Bandizip
    哔哩哔哩
    Cakewalk by BandLab
    Everything 1.4.1.1028 (x64)
    foobar2000 v2.24 (x64)
    GIMP 2.10.34
    HP Documentation
    Maxon Cinema 4D 22
    Mozilla Firefox (x64 zh-CN)
    Mozilla Maintenance Service
    微软OfficePLUS
    MuMu模拟器
    MuMu模拟器
    PaintTool SAI Ver.2 2023-07-11
    SAO Utils 2
    Baldur's Gate 3
    Hades
    Potion Craft
    VTube Studio
    Draw & Guess
    巴别塔圣歌
    从0开始的VUP生活
    Stellaris
    Baldur's Gate 3 Playtest
    Baldur's Gate 3 Toolkit
    苏丹的游戏
    饥荒联机版
    RPG Maker MV
    Undertale
    Stardew Valley
    Aseprite
    Wallpaper Engine:壁纸引擎
    Disco Elysium
    Cultist Simulator
    Sublime Text 3
    腾讯文档
    Unity Hub 3.0.1
    Wacom 数位板
    腾讯会议
    IIS 10.0 Express
    哔哩哔哩直播姬
    IIS Express Application Compatibility Database for x64
    RyzenMasterSDK
    AstrillTun
    Canon G3030 series Driver
    IntelliTraceProfilerProxy
    DiagnosticsHub_CollectionService
    HP One Agent
    Java 8 Update 333 (64-bit)
    AMD DVR64
    Python 3.9.5 Tcl/Tk Support (64-bit)
    HP One Agent
    Python 3.9.5 Utility Scripts (64-bit)
    Node.js
    Apple Mobile Device Support
    Branding64
    Python 3.9.5 Documentation (64-bit)
    DB Browser for SQLite
    Bonjour
    Python 3.9.5 Test Suite (64-bit)
    Java(TM) SE Development Kit 17.0.3.1 (64-bit)
    4K Video Downloader+
    适用于 SQL Server 的 Active Directory 验证库
    Python 3.9.5 pip Bootstrap (64-bit)
    AMD WVR64
    Oracle VM VirtualBox 6.1.28
    AMD User Experience Program Installer
    Python 3.9.5 Executables (64-bit)
    Application Verifier x64 External Package
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    VS Script Debugging Common
    Adobe Acrobat (64-bit)
    IIS Express Application Compatibility Database for x86
    Python 3.9.5 Development Libraries (64-bit)
    NVIDIA 图形驱动程序 580.97
    NVIDIA App 11.0.4.526
    NVIDIA MessageBus 3 for NvApp
    NVIDIA Backend
    NvCpl
    NVIDIA PhysX 系统软件 9.23.1019
    NVIDIA FrameView SDK 1.5.10920.35420203
    NVIDIA HD 音频驱动程序 1.4.5.0
    NVIDIA Install Application
    NVIDIA Container
    NVIDIA AIUser Container
    NVIDIA LocalSystem Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NvDLISR
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA ShadowPlay 11.0.4.500
    NVIDIA Virtual Audio 4.65.0.3
    Panopto (64-bit)
    vs_Graphics_Singletonx64
    AMD Settings
    VS JIT Debugger
    Eclipse Temurin JDK with Hotspot 17.0.2+8 (x64)
    Apple 应用程序支持 (64 位)
    Universal CRT Tools x64
    HP One Agent
    icecap_collection_x64
    AMD Ryzen Master SDK
    StreamFX (for OBS Studio) version 0.11.1.0
    Paradox Launcher v2
    Charles 4.6.4
    Python 3.9.5 Standard Library (64-bit)
    Epic Games Launcher Prerequisites (x64)
    Python 3.9.5 Core Interpreter (64-bit)
    Wampserver64 3.1.3
    Laptop Model Name: HP OMEN Laptop - 15-en0031ax
    Laptop Model Number: 1P6P7PA
    (0)

  2. #2
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    7,545
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    In that case, I suggest going to Documents\My Games\Final Fantasy XIV - A Realm Reborn

    Move the following files to another location, such as the Desktop or a new "Backup" folder:

    ffxiv.cfg
    MACROSYS.dat
    All CHAR_ folders

    Then boot up the game again. All settings (HUD, macros, hotbars, system and client settings) will be lost, but if those files were causing the crash it will let you login again. Reinstalling doesn't necessarily affect all these files you see, yet they could be the cause.

    If it works, you can slowly drag each file back in one at a time until the crash happens again, rebooting the game between each one. Once it crashes, you will know which file is the culprit.
    (1)

  3. #3
    Player
    C-Clev's Avatar
    Join Date
    Aug 2025
    Posts
    9
    Character
    Chera Cherleve
    World
    Aegis
    Main Class
    Dancer Lv 100
    Quote Originally Posted by Jeeqbit View Post
    In that case, I suggest going to Documents\My Games\Final Fantasy XIV - A Realm Reborn

    Move the following files to another location, such as the Desktop or a new "Backup" folder:

    ffxiv.cfg
    MACROSYS.dat
    All CHAR_ folders

    Then boot up the game again. All settings (HUD, macros, hotbars, system and client settings) will be lost, but if those files were causing the crash it will let you login again. Reinstalling doesn't necessarily affect all these files you see, yet they could be the cause.

    If it works, you can slowly drag each file back in one at a time until the crash happens again, rebooting the game between each one. Once it crashes, you will know which file is the culprit.
    I‘ve tried removing the entire folder before launching the game, but it still crashes.
    (0)

  4. #4
    Player
    Mireille_Bouquet's Avatar
    Join Date
    Oct 2022
    Posts
    17
    Character
    Mireille Bouquet
    World
    Faerie
    Main Class
    Astrologian Lv 100
    What are the:
    • Todesk Virtual Display Adapter
    • GameViewer Virtual Display Adapter
    being used for and are they running while trying to run FF14?

    Also, I see 8 drive letters, so I'm assuming you have partitioned drives.
    How many physical drives are in the laptop and on which drive letter its the FF14 install?
    (1)
    Last edited by Mireille_Bouquet; 08-21-2025 at 10:02 PM.

  5. #5
    Player
    C-Clev's Avatar
    Join Date
    Aug 2025
    Posts
    9
    Character
    Chera Cherleve
    World
    Aegis
    Main Class
    Dancer Lv 100
    Quote Originally Posted by Mireille_Bouquet View Post
    What are the:
    • Todesk Virtual Display Adapter
    • GameViewer Virtual Display Adapter
    being used for and are they running while trying to run FF14?

    Also, I see 8 drive letters, so I'm assuming you have partitioned drives.
    How many physical drives are in the laptop and on which drive letter its the FF14 install?
    • Todesk Virtual Display Adapter
    • GameViewer Virtual Display Adapter
    These are remote control applications, and no, neither of them was running when I launched the game.

    My laptop has 2 physical drives (C&D, E&F) and 2 external drives (G, and M&N&O). The game is currently installed on the external G drive, but I also tried installing it on the F drive; didn’t work either.
    (1)

  6. #6
    Player
    Mireille_Bouquet's Avatar
    Join Date
    Oct 2022
    Posts
    17
    Character
    Mireille Bouquet
    World
    Faerie
    Main Class
    Astrologian Lv 100
    Quote Originally Posted by C-Clev View Post
    • Todesk Virtual Display Adapter
    • GameViewer Virtual Display Adapter
    These are remote control applications, and no, neither of them was running when I launched the game.

    My laptop has 2 physical drives (C&D, E&F) and 2 external drives (G, and M&N&O). The game is currently installed on the external G drive, but I also tried installing it on the F drive; didn’t work either.
    FF14 seems to not like, in many cases, being on the non-OS drive.
    Try freeing up space on the OS drive and install it there.
    (1)

  7. #7
    Player
    C-Clev's Avatar
    Join Date
    Aug 2025
    Posts
    9
    Character
    Chera Cherleve
    World
    Aegis
    Main Class
    Dancer Lv 100
    An update: Tried updating BIOS, no luck; also tried installing the game on my system drive (C), but it still crashed.

    Besides, the installation left me with only about 5GB free, which feels way too tight for everything else, so even if it had worked it might not be the most practical solution for me...but thanks to that I'm now having a very, very thoroughly cleaned system drive :P

    And since I did some updates and reinstallations, here’s my latest system information, in case it's needed:


    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
    ProxyEnable 0
    ProxyServer 127.0.0.1:25378
    ProxyOverride local
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 家庭中文版 64 位 (6.2,内部版本 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU	AMD Ryzen 7 4800H with Radeon Graphics          (16 CPUs), ~2.9GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS	F.25
    SYSTEM_LANGUAGE	中文(简体) (区域设置: 中文(简体))
    SYSTEM_MEMORY	15732.863MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	15830.867MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 270.408GB    SYSTEM_FREEDISC_SPACE 117.374GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 205.078GB    SYSTEM_FREEDISC_SPACE 26.499GB
    SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 234.375GB    SYSTEM_FREEDISC_SPACE 28.562GB
    SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 231.384GB    SYSTEM_FREEDISC_SPACE 78.613GB
    SYSTEM_STORAGE	G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 476.922GB    SYSTEM_FREEDISC_SPACE 215.094GB
    SYSTEM_STORAGE	M:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 488.281GB    SYSTEM_FREEDISC_SPACE 53.629GB
    SYSTEM_STORAGE	N:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 488.281GB    SYSTEM_FREEDISC_SPACE 60.661GB
    SYSTEM_STORAGE	O:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 886.437GB    SYSTEM_FREEDISC_SPACE 278.140GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    GRAPHICS	\\.\DISPLAY1 AMD Radeon(TM) Graphics
    GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x1636)
    GRAPHICS_VRAM	495.562 MB
    GRAPHICS_SHARED_VRAM	7866.432 MB
    GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
    GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0417877.inf_amd64_8b2c2b61b3f8a9e5\B417004\amdxc64.dll
    GRAPHICS_DRIVER_VERSION	31.00.21923.11000 7/1/2025 08:00:00
    GRAPHICS_SHADER	V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    GRAPHICS	Unknown NVIDIA GeForce GTX 1650 Ti
    GRAPHICS_CHIP	NVIDIA GeForce GTX 1650 Ti
    GRAPHICS_VRAM	11801 MB
    GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE	Unknown
    GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9e9c917a0038d823\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9e9c917a0038d823\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9e9c917a0038d823\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_9e9c917a0038d823\nvldumdx.dll
    GRAPHICS_DRIVER_VERSION	32.00.0015.8108 8/15/2025 08:00:00
    GRAPHICS_SHADER	V: P:
    GRAPHICS_VERTEX_TEXTURE	
    GRAPHICS	Unknown GameViewer Virtual Display Adapter
    GRAPHICS_CHIP	Unknown
    GRAPHICS_VRAM	8361 MB
    GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE	Unknown
    GRAPHICS_DRIVER	c:\windows\system32\drivers\umdf\gamevieweridddriver.dll,c:\windows\system32\drivers\wudfrd.sys
    GRAPHICS_DRIVER_VERSION	1.00.0017.1055 5/16/2024 08:00:00
    GRAPHICS_SHADER	V: P:
    GRAPHICS_VERTEX_TEXTURE	
    GRAPHICS	Unknown Todesk Virtual Display Adapter
    GRAPHICS_CHIP	Unknown
    GRAPHICS_VRAM	8361 MB
    GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE	Unknown
    GRAPHICS_DRIVER	c:\windows\system32\drivers\umdf\tdidd.dll,c:\windows\system32\drivers\wudfrd.sys
    GRAPHICS_DRIVER_VERSION	2.00.0000.0012 4/24/2023 08:00:00
    GRAPHICS_SHADER	V: P:
    GRAPHICS_VERTEX_TEXTURE	
    SOUND	Audials Sound Capturing (Audials Sound Capturing) {A4F22CD3-A3EA-4D27-A82B-42CDD30F3812}
    SOUND_DEVICE_NAME	tbhsd.sys
    SOUND_DRIVER_VERSION	6.0.6214.0 3/16/2022 08:00:00
    SOUND	Headphone (Realtek(R) Audio) {F08E0190-4CDE-4451-9172-FBB800B0A454}
    SOUND_DEVICE_NAME	RTKVHD64.sys
    SOUND_DRIVER_VERSION	6.0.9159.1 4/27/2021 08:00:00
    SOUND	Speaker (Realtek(R) Audio) {133F0683-F1C1-482A-8B07-AFB7DAAB70CB}
    SOUND_DEVICE_NAME	RTKVHD64.sys
    SOUND_DRIVER_VERSION	6.0.9159.1 4/27/2021 08:00:00
    SOUND	扬声器 (Steam Streaming Microphone) {A9B55D46-E5B9-4D9B-94F1-B729E8948025}
    SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
    SOUND_DRIVER_VERSION	8.33.15.17 7/28/2017 08:00:00
    SOUND	扬声器 (Steam Streaming Speakers) {543DF9AF-AC51-4438-AE83-871D658C3078}
    SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
    SOUND_DRIVER_VERSION	17.56.13.764 7/20/2017 08:00:00
    INPUT	鼠标 {6F1D2B60-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
    INPUT	键盘 {6F1D2B61-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E4685B0-EDF5-11EE-8001444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	Wireless Device {A8816DD0-03D4-11F0-8001444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 897  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E47E540-EDF5-11EE-8002444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
    INPUT	Wireless Device {A881E300-03D4-11F0-8002444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E485A70-EDF5-11EE-8003444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E48A890-EDF5-11EE-8004444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	gvinput Device {C73EC490-7484-11F0-8005444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	2.4G Receiver {6E491DC0-EDF5-11EE-8005444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	gvinput Device {C73FD600-7484-11F0-8007444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	HIDI2C Device {D4B21D50-972C-11EB-8003444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	HIDI2C Device {D4B24460-972C-11EB-8005444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    INPUT	Wireless Device {A8823120-03D4-11F0-8003444553540000}
    INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Adobe Creative Cloud
    Adobe Digital Editions 4.5
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    Adobe Genuine Service
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    哔哩哔哩投稿工具版本2.3.0.1097
    vs_filehandler_amd64
    SDK ARM Redistributables
    Glossary Converter
    icecap_collectionresourcesx64
    Epic Online Services
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    IntelliTraceProfilerProxy
    Mu Editor 1.1.0b4
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    喵不可言 版本 2.5
    vdus 3.1.4
    vs_SQLClickOnceBootstrappermsi
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    vs_BlendMsi
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    Update for  (KB2504637)
    vs_filehandler_x86
    vs_Graphics_Singletonx86
    vs_vswebprotocolselectormsires
    vs_communitymsires
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    Kits Configuration Installer
     Tools for .Net 3.5 - CHS Lang Pack
    Intel(R) C++ Redistributables on Intel(R) 64
    eztest 版本 1.2.4
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    SDK ARM Additions
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    口袋写作 0.1.2
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    Everything 1.4.1.1028 (x64)
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    GIMP 2.10.34
    HP Documentation
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    巴别塔圣歌
    从0开始的VUP生活
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    Unity Hub 3.0.1
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    IIS 10.0 Express
    哔哩哔哩直播姬
    IIS Express Application Compatibility Database for x64
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    (1)