Fatal Directx error (11000002)

[AndromedaMerlina]

It's happening again and I cannot get it to stop. I've tried everything I can find online (including this: https://www.reddit.com/r/ffxiv/comme...1_error_fixes/), but nothing is working. I really need some help. It seems to be getting worse. Thank you.

[Honisixacodow]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

- Are you running any addition programs alongside Final Fantasy XIV?
- Does this crash occur on more than one character?
- When the crash happens, is the PC over heating at all?
- Were any update or changes made to the PC at the time of the crash?
- Does this crash occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

In addition, we would like to request a System Report to look into this issue further. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Harlequinsy]

I've also been getting this same error code. I've noticed it occurring after 7.3 patch.. but not before.

Mainly, it seems to pop up every time during Kirin fight (new raid), and it might've happened once or twice at later fights, and possibly in dungeon too.

- Running discord, steam and Chrome browser normally as well, but not others.
- Does occur on other characters too
- I have laptop, but I don't know if it's overheating. I guess it might make sense, that it uses more gpu at this raid or dungeons, but I don't remember having this issue before.
- I don't remember updates, but I re-installed windows and FF14, after this issue.. but still crashing.
- I keep my game in borderless fullscreen, but can try fullscreen. Tho, borderless has worked before.

Internet seems to report various fixes.. custom dx files and someone wrote about running display in 60hz settings.. could try that for example.

[Harlequinsy]

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[Harlequinsy]

I think I got this fixed.

I changed my laptop display from 144hz to 60hz, and it didn't crash in the new raid this time (first time today of several).

Just also remembered, that I had similar issue before (outside ff14), as my laptop was 144 and my external display 60 (and can't go higher). Changing this now also made my external display picture or fps smoother.. probably, as the 2 are now better in sync.