Game crashing on launch, ffxiv_dx11.exe error

[HYMENOPTERA]

Hello, I've had this issue ever since buying the full game and reinstalling. Before I initially reinstalled, I ran the game completely fine on free trial. I was able to run it after 7.3's release, up until the re-installation.

The issue is I can't get past the character select screen. My game crashes upon reaching it with the following errors:

ffxiv_dx11.exe+1CB4AE1
ffxiv_dx11.exe+8B69C
ffxiv_dx11.exe+89873
ffxiv_dx11.exe+1BD8282
ffxiv_dx11.exe+1BD99EF
ffxiv_dx11.exe+1BDC575
ffxiv_dx11.exe+5B667C
ffxiv_dx11.exe+1E3310

I've since reinstalled the game about 6 or 7 times now with no success. I feel it'd be redundant to go over each time I did that, but I have manually deleted all FFXIV files in both Documents and my D drive, which is the install location. (I have also tried installing on C drive, which did not fix the issue). This most recent download, I've installed with my antivirus and firewalls off, no background programs open, DNS set to 4.2.2.2/4.2.2.4, computer on the whole time, and it still didn't fix the crash.

I've updated all of my graphics/game drivers. My computer is fully up to date. I've tried restoring files through the launcher twice, and have reset system settings multiple times. The game crashes on all resolution and screen settings, including full-screen, windowed, etc. I've manually set the graphics driver through NVIDIA and have also tried disabling full-screen optimization through ffxiv_dx11.exe's properties. All FFXIV folders have been excluded through my antivirus. None of these things worked.

I have also tried connecting to a different server under the NA data center, which did let me go past the character screen. After this, I switched to the main server I played on and tried to play with a character, but the game crashed during loading (which actually did end up rendering my character in-game, allowing me to move around, but offline; ultimately I had no choice but to close the game).

Any help would be appreciated, thanks.

[C-Clev]

I've been experiencing the same issue after patch 7.3 and was never able to log in to the world in all the DCs. I posted a bug report and got a reply from the GM Team but their suggestions (restore game data, reinstall the game and clear DirectX shader cache) did not work. I haven't found any other solutions so far

[HYMENOPTERA]

I've been experiencing the same issue after patch 7.3 and was never able to log in to the world in all the DCs. I posted a bug report and got a reply from the GM Team but their suggestions (restore game data, reinstall the game and clear DirectX shader cache) did not work. I haven't found any other solutions so far

Woah, I saw your thread! It gave me some hope that this could warrant a hotfix, but it seems... uncertain... Did they ever mention if it was something they were working on, if you're able to say? :'(

A friend of a friend said they had the same issue too, but then somehow fixed it. I tried the same things they did though and had no luck, so I'm not really sure what's going on. This was what they told me, it might help you:

"• diable any and all firewalls and antivirus
• change DNS connection to ( primary ) 4.2.2.2 ( alt ) 4.2.2.4
• delete browser history and clear cache
• restart
• turn sleep settings off
• exit out of all background apps ( browser, discord, etc )
• launch ffxiv and start download
• pick a god and pray

if it gives the error again try restarting and make sure the firewalls are down"

These things didn't do anything for me though, sadly; my game is still crashing. We're in the same boat friend TT

[C-Clev]

Woah, I saw your thread! It gave me some hope that this could warrant a hotfix, but it seems... uncertain... Did they ever mention if it was something they were working on, if you're able to say? :'(

They did mention something like "to assist with the investigation by providing response", and since my original bug report has already been moved to “accepted bugs", I guess maybe they are already looking into it and just wanted to check if it's a client-side issue...but it also sounds very generic so I'm not really sure.

A friend of a friend said they had the same issue too, but then somehow fixed it. I tried the same things they did though and had no luck, so I'm not really sure what's going on. This was what they told me, it might help you:

"• diable any and all firewalls and antivirus
• change DNS connection to ( primary ) 4.2.2.2 ( alt ) 4.2.2.4
• delete browser history and clear cache
• restart
• turn sleep settings off
• exit out of all background apps ( browser, discord, etc )
• launch ffxiv and start download
• pick a god and pray

if it gives the error again try restarting and make sure the firewalls are down"

I don't really think changing connection and browser settings would help since it feels more like a display issue than a connection one, but I tried some of them anyway...and sadly they did not fix it . Maybe it was the praying one working XD

[Honisixacodow]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[C-Clev]

Hi, not sure if you’re still having the issue, but after the hotfix of patch 7.31, rolling back my NVIDIA driver to an earlier version (576.28) and doing a clean reinstall of the game I can log in fine now. Though I don't know which one actually did the trick

[SindiDeVil]

I am having similar problems. I get 3 different types of crashes. I get the dx11 crashes at startup. I get not responding message from MS, and sometimes the game just goes away. I can log on and service my subs in my FCs, but whenever I travel to someplace else like Free company head quarters the game will soon crash. I can run the game on my wife's laptop without problems.

I tried all of the SE canned response stuff several times and no joy. I am using a desktop that I built. Parts are current RTX 4070 graphics card with latest drivers. This has been happening since March. SE has been absolutely no help. Anytime I submit a problem report, I get the litany of stock responses, and no resolution. The last ticket sent me here, so I am posting.

[DarkArvan]

Hello,
please post all output from FFXIV System Information Tool here. You may be affected by the Intel CPU electro migration issue,which causes instability on different games/apps.

[SindiDeVil]

Here is my latest sysinfo:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13700K (24 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS A.90
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32530.148MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34578.148MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.909GB SYSTEM_FREEDISC_SPACE 620.333GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1861.465GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 931.269GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4070
GRAPHICS_CHIP NVIDIA GeForce RTX 4070
GRAPHICS_VRAM 12010.000 MB
GRAPHICS_SHARED_VRAM 16265.074 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_47a93ea256b1ab85\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_47a93ea256b1ab85\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_47a93ea256b1ab85\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_47a93ea256b1ab85\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9144 12/1/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY5 Intel(R) UHD Graphics 770
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 128.000 MB
GRAPHICS_SHARED_VRAM 16265.074 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2515c9a83c1ef12c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2515c9a83c1ef12c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2515c9a83c1ef12c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2515c9a83c1ef12c\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 32.00.0101.7040 9/18/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND 27GL650F (HD Audio Driver for Display Audio) {3215F252-BCBB-4B36-A5AA-2B213EFEC69F}
SOUND_DEVICE_NAME AcxHdAudio.sys
SOUND_DRIVER_VERSION 32.0.101.7040 9/18/2025 17:00:00
SOUND LG ULTRAGEAR (NVIDIA High Definition Audio) {BC8C4D16-FD59-43DB-A5AC-1411BBEF331E}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.6 10/24/2025 17:00:00
SOUND Realtek HD Audio 2nd output (Realtek(R) Audio) {A7EDDEE5-2DD3-4BAE-A182-361B19CC7B34}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9768.1 12/2/2024 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {5A103140-00FA-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {5A107F60-00FA-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {5A10A670-00FA-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {5A10F490-00FA-11F0-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard G910 {010691E0-07DD-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard G910 {0106B8F0-07DD-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard G910 {0106E000-07DD-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {5A11B7E0-00FA-11F0-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Virtual HID Framework (VHF) HID device {752F6F10-A823-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AIDA64 Extreme v7.50
Intel(R) Wireless Bluetooth(R)
Intel® Software Installer
Adobe Redeem Launcher
MSI Center SDK
FINAL FANTASY XIV ONLINE
ENE_External_Device_HAL
WD P40 Game Drive
OpenOffice 4.1.15
ENE Video Capture Box HAL
WD_BLACK AN1500
WD_BLACK D50
ENE_EHD_M2_HAL
ENE_MousePad_HAL
ENE_X_AIC_HAL
Verbatim_SureFireGaming_Product
Dropbox Redeem Launcher
Intel(R) Chipset Device Software
OnScreen Control
Realtek Audio Driver
CPUID CPU-Z MSI 2.11
EPSON ET-3850 Series Printer Uninstall
Intel(R) Serial IO
WD_BLACK AN1500
Intel(R) Management Engine Components
ENE_External_Device_HAL
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
Trend Micro Troubleshooting Tool
Documentation Manager
Intel(R) Chipset Device Software
Logi Options+
Intel(R) ME WMI Provider
ENE_MousePad_HAL
Intel(R) Serial IO
ENE Video Capture Box HAL
Trend Micro Maximum Security
NVIDIA Graphics Driver 591.44
NVIDIA App 11.0.5.420
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA HD Audio Driver 1.4.5.6
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.400
NVIDIA Virtual Audio 4.65.0.3
Intel(R) Icls
WD_BLACK D50
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Driver
ENE_X_AIC_HAL
Logi RightSightForWebcams 1.1.207
WD P40 Game Drive
Intel(R) Management Engine Components
Logi Plugin Service

[Markiespud]

I've been getting this issue all year. For me, the game starts up, goes a black screen, then unresponsive and if I click on it, the game closes. I don't get an error message popping up but if I check event viewer, it tells me that it's dx11. I've tried numerous fixes and a reinstall. The only way to temporarily fix it is if I restart my computer. This issue only happens with FF14, I can play any game perfectly fine.