Results 1 to 3 of 3
  1. #1
    Player
    NightbornMayhem's Avatar
    Join Date
    Aug 2025
    Posts
    2
    Character
    Nightborn Mayhem
    World
    Ultros
    Main Class
    White Mage Lv 100

    An unexpected error has occurred exiting final fantasy xiv (17)

    I have done a fresh install and there were no errors while running raids. I attempted to go to Lavender Beds to visit a friends house and my game loaded a bit then froze with the error "An unexpected error has occurred exiting Final Fantasy XIV. (17)". If I try to load in again, it crashes on the loading of the world and the only way to load in again is to visit another world then transfer back to home world via the Aetheryte. This also happened last week as well while trying to mine in the East Shroud which prompted the fresh install. I noticed that if I encounter this error I can still play, but I just need to avoid certain areas and actions which is not ideal. What is odd is that I have been playing Dawntrail since May and have not had any issue until the 7.3 update. Since the update, there have been various update errors that appear mid update causing the launcher to either log me out or crash entirely. For that I have tried updating on different WiFi connections as well as connecting directly via wire. I'm unsure if the updates are the issue but when I try to restore the data via the installer it deletes everything and has to redownload all 120 gigs. I checked firewalls and antivirus settings and there was nothing indicating that they were causing the crashes.

    Computer Specs:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
    SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS G15CX.303
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16303.359MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 24239.359MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.730GB SYSTEM_FREEDISC_SPACE 76.405GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.071GB SYSTEM_FREEDISC_SPACE 391.945GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.439GB SYSTEM_FREEDISC_SPACE 0.424GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 2060 SUPER
    GRAPHICS_CHIP NVIDIA GeForce RTX 2060 SUPER
    GRAPHICS_VRAM 8006.000 MB
    GRAPHICS_SHARED_VRAM 8151.680 MB
    GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (180Hz)
    GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll
    GRAPHICS_DRIVER_VERSION 32.00.0015.8088 7/26/2025 17:00:00
    GRAPHICS_SHADER V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 2060 SUPER
    GRAPHICS_CHIP NVIDIA GeForce RTX 2060 SUPER
    GRAPHICS_VRAM 8006.000 MB
    GRAPHICS_SHARED_VRAM 8151.680 MB
    GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
    GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1ace26b01689a987\nvldumdx.dll
    GRAPHICS_DRIVER_VERSION 32.00.0015.8088 7/26/2025 17:00:00
    GRAPHICS_SHADER V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    GRAPHICS Unknown Parsec Virtual Display Adapter
    GRAPHICS_CHIP Unknown
    GRAPHICS_VRAM 16157 MB
    GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE Unknown
    GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\mm.dll,c:\windows\system32\drivers\wudfrd.sys
    GRAPHICS_DRIVER_VERSION 0.45.0000.0000 1/24/2024 17:00:00
    GRAPHICS_SHADER V: P:
    GRAPHICS_VERTEX_TEXTURE
    GRAPHICS Unknown Meta Virtual Monitor
    GRAPHICS_CHIP Unknown
    GRAPHICS_VRAM 16157 MB
    GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    GRAPHICS_DISPLAY_MODE Unknown
    GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\virtualscreendriver.dll,c:\windows\system32\drivers\wudfrd.sys
    GRAPHICS_DRIVER_VERSION Unknown 3/27/2023 17:00:00
    GRAPHICS_SHADER V: P:
    GRAPHICS_VERTEX_TEXTURE
    SOUND DELL P2715Q (NVIDIA High Definition Audio) {78403E2B-A616-4491-B379-0CF45024A070}
    SOUND_DEVICE_NAME nvhda64v.sys
    SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 17:00:00
    SOUND Headphones (Oculus Virtual Audio Device) {AC7F4C92-157D-49DA-B67C-87E8978F015A}
    SOUND_DEVICE_NAME oculusvad.sys
    SOUND_DRIVER_VERSION 1.19.20.471 3/25/2025 17:00:00
    SOUND KG241Y S (NVIDIA High Definition Audio) {D1EF50BA-73D0-4672-9EDF-6D042F3C95C3}
    SOUND_DEVICE_NAME nvhda64v.sys
    SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 17:00:00
    SOUND Realtek Digital Output (Realtek(R) Audio) {E8C780CA-04D2-4728-9EA5-9A19721FD2FF}
    SOUND_DEVICE_NAME RTKVHD64.sys
    SOUND_DRIVER_VERSION 6.0.8924.1 3/25/2020 17:00:00
    SOUND Realtek HD Audio 2nd output (Realtek(R) Audio) {77BD3992-03A8-443C-96D8-D7B9CE56F319}
    SOUND_DEVICE_NAME RTKVHD64.sys
    SOUND_DRIVER_VERSION 6.0.8924.1 3/25/2020 17:00:00
    SOUND Speakers (Steam Streaming Microphone) {FE49A33E-86F9-4CEA-B7F3-3CEF9BE0F7CF}
    SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
    SOUND_DRIVER_VERSION 8.33.15.17 7/27/2017 17:00:00
    SOUND Speakers (Steam Streaming Speakers) {1EACE3B7-09C0-4102-8F7D-00473A315C5C}
    SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
    SOUND_DRIVER_VERSION 17.56.13.764 7/19/2017 17:00:00
    SOUND Voicemeeter AUX Input (VB-Audio Voicemeeter VAIO) {F432012B-4E94-4CE0-B656-472C713306E2}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter In 1 (VB-Audio Voicemeeter VAIO) {2D6F9952-B505-4758-9F31-EA1AFC5AC70B}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter In 2 (VB-Audio Voicemeeter VAIO) {F251E867-A49E-45B4-9963-39D4D89DEA62}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter In 3 (VB-Audio Voicemeeter VAIO) {DADD070F-AB9A-4071-AB7E-75BE09842526}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter In 4 (VB-Audio Voicemeeter VAIO) {BDEC900A-ADE8-4390-81A9-AF56862E1E47}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter In 5 (VB-Audio Voicemeeter VAIO) {0E5F756B-8925-4643-B4A4-AF2FED136A5C}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter Input (VB-Audio Voicemeeter VAIO) {9619B935-907C-42D3-B07A-BC49A680DAA8}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    SOUND Voicemeeter VAIO3 Input (VB-Audio Voicemeeter VAIO) {71147ED5-FB66-4ECE-9493-CD9537D5F19C}
    SOUND_DEVICE_NAME vbvoicemeetervaio64_win10.sys
    SOUND_DRIVER_VERSION 3.3.1.9 10/27/2024 17:00:00
    INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Apex 3 {F261A700-F31A-11EF-8001444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 5 {F2621C30-F31A-11EF-8002444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 5 {F2626A50-F31A-11EF-8003444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 5 {F2629160-F31A-11EF-8004444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Apex 3 {F262B870-F31A-11EF-8005444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Apex 3 {F262DF80-F31A-11EF-8006444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 5 {F2630690-F31A-11EF-8007444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Visual Studio Community 2022
    Battle.net
    Google Chrome
    Overwatch
    Parsec
    Steam
    BUFFALO NAS Navigator2
    Voicemeeter, The Virtual Mixing Console
    vs_CoreEditorFonts
    vs_filehandler_amd64
    vs_communitymsires
    vs_githubprotocolhandlermsi
    FINAL FANTASY XIV ONLINE
    Launcher Prerequisites (x64)
    Epic Online Services
    vs_minshellinteropsharedmsi
    vs_filehandler_x86
    vs_communitysharedmsi
    vs_devenvsharedmsi
    vs_vswebprotocolselectormsi
    Epic Games Launcher
    vs_FileTracker_Singleton
    vs_minshellmsires
    vs_minshellsharedmsi
    Streamlabs Desktop 1.18.3
    7-Zip 24.09 (x64)
    Inkscape
    Oculus
    Parsec Virtual Display Driver
    Parsec Virtual USB Adapter Driver
    Pepakura Designer 6
    The Room VR: A Dark Matter
    Myst
    I Expect You To Die 2
    RUINSMAGUS
    Riven
    Madrid Noir
    Lethal Company
    Dance Dash
    I Expect You To Die 3
    Clone Drone in the Hyperdome
    SteamVR
    No Man's Sky
    Cookard
    FINAL FANTASY X/X-2 HD Remaster
    FINAL FANTASY XIV Online
    Raw Data
    Karnage Chronicles
    Gun Club VR
    Phasmophobia
    Until You Fall
    Border Bots VR
    SteelSeries GG 92.0.0
    Unity 6000.0.25f1
    Unity 6000.0.39f1
    Unity 6000.0.40f1
    Unity 6000.1.14f1
    Unity Hub 3.13.1
    Vulkan Run Time Libraries 1.0.65.1
    vs_communityx64msi
    LibreOffice 24.8.5.2
    vs_minshellx64msi
    vs_devenx64vmsi
    DiagnosticsHub_CollectionService
    NVIDIA Graphics Driver 580.88
    NVIDIA App 11.0.4.526
    NVIDIA MessageBus 3 for NvApp
    NVIDIA Backend
    NvCpl
    NVIDIA PhysX System Software 9.23.1019
    NVIDIA FrameView SDK 1.5.10920.35420203
    NVIDIA HD Audio Driver 1.4.5.0
    NVIDIA Install Application
    NVIDIA Container
    NVIDIA AIUser Container
    NVIDIA LocalSystem Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NvDLISR
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA ShadowPlay 11.0.4.500
    NVIDIA USBC Driver 1.52.831.832
    NVIDIA Virtual Audio 4.65.0.3
    vs_minshellinteropx64msi
    Blender
    Epic Games Launcher Prerequisites (x64)
    (0)

  2. #2
    Moderator Qzthlxfpwm's Avatar
    Join Date
    Jan 2025
    Posts
    28
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    If this is only affecting one character, then it may be something to do with your locally-saved settings. Go to 'My Documents' > 'My Games' > 'Final Fantasy XIV' and delete that folder. If there are any corrupted files that are associated only with that character, this will get rid of them.
    If this does not solve the issue, try updating your graphics card drivers and doing a clean boot.
    To do a clean boot simply open the task manager and select the 'Start up' Tab.
    Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    I would also like to suggest the following methods below to help resolve the issue.
    - Uninstall the game and delete the installation folder. Then reinstall the game directly through the Steam Library.
    - Delete or rename the "etc" folder that exists within the game's installation folder. Please also check the game folder in "My Games" as well.

    Below are the default locations for the installation folder:
    - Standard Windows version -
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn
    - Steam version -
    - C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    NightbornMayhem's Avatar
    Join Date
    Aug 2025
    Posts
    2
    Character
    Nightborn Mayhem
    World
    Ultros
    Main Class
    White Mage Lv 100
    Thank you for the reply. I have attempted to delete the Final Fantasy XIV folder from the My Games before and it proceeded to delete and redownload all 120 gigs of game data. I have also made sure there weren't any unnecessary programs open while downloading or running Final Fantasy and that my graphics drivers are updated properly. Are the game files required to be installed in the C: drive? I currently have them installed on my D: drive and it was working perfectly fine up until the 7.3 update. If that is a potential source of the issue, then I would need to get an upgraded C: Drive to do more tests.
    (0)