Mogstation item not delivered

[EdenHart]

Hello!

I purchased Shagcat mount from Mogstation yesterday and it's been more than 24 hours. However, the item has not delivered.

I could see its purchase history so it's not about the payment didn't work well, and also I ordered a emote called Blow Bubbles and it's arrived in 15-mins after I purchased.

So.. Can I get this arrived soon please? Or should I wait for a couple more days?

Thank you!

[Enkidoh]

Items can take up to 24 hours to be delivered, also if you're logged into the game at the time you make a purchase, it often will not appear until after you log completely out of the game (weird I know).

There is also a function in the delivery box for items that have been purchased on the Mogstation where if they haven't yet arrived it has a resend function so you could try resending it again.

[Glygnello]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the inconvenience, and would like to help you retrieve your purchased items. Should you have not received the items you purchased from the Final Fantasy XIV Online Store, please check that your Mog Mail is not full. If it is full, delete mail from the inbox before clicking on the resend button in the Mailbox in-game. If you have not received the item after an hour of clicking the resend button, please contact a Game Master by typing “/supportdesk” to bring up the menu to reach them. When contacting a Game Master, inform them that your items have not been received yet via Mog Mail for further assistance. Note that the Game Master Support team may be experiencing high contact volume and will handle contacts in the order they are received. Unfortunately, we are unable to assist on the forums for these type of issues.

With this being said, this thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Game Masters is necessary to resolve the issue.