unable to log in (PS4 ver)

[gedocide]

for the past couple of days I have run into a error message (it is cut off so i can not read it), it blocks my ability to log in and I have done everything I can think to fix the issue. My game and system are both up to date, I never had this problem before and I was able to fix it somehow (maybe I just waited long enough?) and it allowed me to log in. I had no further issues.
I assumed I had fixed my issue but now when I try and log in it is the same error message and since I do not know what I did to fix it the first time I can not replicate it.

Any help or advice is welcome
(pic below to show the error message I am speaking about)

[Mikoko_Miko]

I've seen the same issue mentioned in the Resolved Issues section of the Japanese forums.
https://forum.square-enix.com/ffxiv/threads/510798

Here are the translations. The menu names might be different. It looks like the second method is simpler.

On your PS4 console, go to the home screen: Settings → System Browser → Options → Settings
Select both Delete Cookies and Clear Website Data

I also occasionally experience cases where the ID, password, and one-time password input fields do not appear. In such cases, I open any topic within the launcher and then go back — which, for the PS4 version, effectively acts as a "reload" — to make the input fields appear.