Thread: Game crashing when que ends after 7.3 update

My game crashes right after que ends loading into the world. Sometimes I get this error message

I have reinstalled the game, updated my gpu drivers, Did windows system update. I have did a checkdisk and memory check that come back with no errors. I started playing again about a month before the update and everything was working fine. No other games crash. Any help would be greatly appreciated.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 5 5600H with Radeon Graphics (12 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS H3CN32WW(V2.02)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 14188.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26476.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 236.251GB SYSTEM_FREEDISC_SPACE 69.368GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.371GB SYSTEM_FREEDISC_SPACE 722.054GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1638)
GRAPHICS_VRAM 2031.766 MB
GRAPHICS_SHARED_VRAM 7094.029 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0408248.inf_amd64_d3cd2acdd8a04cc7\B408049\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0408248.inf_amd64_d3cd2acdd8a04cc7\B408049\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0408248.inf_amd64_d3cd2acdd8a04cc7\B408049\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0408248.inf_amd64_d3cd2acdd8a04cc7\B408049\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.21921.3001 9/26/2024 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce RTX 3050 Ti Laptop GPU
GRAPHICS_CHIP NVIDIA GeForce RTX 3050 Ti Laptop GPU
GRAPHICS_VRAM 11059 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_fbee40ce9cc0bf90\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_fbee40ce9cc0bf90\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_fbee40ce9cc0bf90\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_fbee40ce9cc0bf90\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8097 8/6/2025 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Speakers (Realtek(R) Audio) {274395BA-80CB-479A-81E9-0D92F6779BD4}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9679.1 5/6/2024 20:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56809800-82AB-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {5680BF10-82AB-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {5680E620-82AB-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {9D70ADA0-4847-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant vendor-defined device {9D70D4B0-4847-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant vendor-defined device {9D7122D0-4847-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant vendor-defined device {9D7149E0-4847-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56810D30-82AB-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56813440-82AB-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56815B50-82AB-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Legion Arena
Overwatch
Steam
Lenovo System Update
Lenovo Vantage Service
FINAL FANTASY XIV ONLINE
UE Prerequisites (x64)
Terraria
Fallout 76
Corsair iCUE5 Software
NVIDIA Graphics Driver 580.97
NVIDIA App 11.0.4.526
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.10920.35420203
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.4.500
NVIDIA USBC Driver 1.52.831.832
NVIDIA Virtual Audio 4.65.0.3
UE Prerequisites (x64)

Hello,

beside your NVIDIA driver, please also update your AMD graphic driver, as the hybrid graphic model may render the screen via integrated first. If there are not newer drivers via Lenovo, then proceed to AMD.com / Support Drivers to find newest here: https://www.amd.com/de/support/downl...n-5-5600h.html