Game Crash on Lauching the Game and Logging In

[C-Clev]

I posted this issue in this thread ("An unexpected error has occured." ffxiv_dx11.exe related) as a reply, but since it could be possibly caused by a bug, I decided to post a bug report here too.

Date & Time: After patch 7.3
Frequency: Always

Steps:
1. Launch the game after patch 7.3.
2. The game immediately crashed in the first attempt to launch with error messages (see below)
3. After the first attempt, the game launched successfully, but would crash without error messages when trying to log in or create a new character.

This issue persists after restarting the game and PC, restoring the game data, reinstalling the game and the hotfix did not fix it.

Error messages:
https://imgur.com/a/uQsEWMW

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2025-08-07_00:59

ffxiv_dx11.exe+1CB4AE1
ffxiv_dx11.exe+8B69C
ffxiv_dx11.exe+89873
ffxiv_dx11.exe+1BD8282
ffxiv_dx11.exe+1BD99EF
ffxiv_dx11.exe+1BDC575
ffxiv_dx11.exe+5B667C
ffxiv_dx11.exe+1E3310

Detailed Descriptions:
The first time I tried to launch the game after patch 7.3, it crashed immediately and popped up the error message above; after that, I was able to reach the character selection screen, but logging in or creating a new character would cause the game to exit automatically without popping up any error messages. When logging in, the game crashes during the loading screen; when creating a new character, the game crashes while the character creation screen is loading.

Before patch 7.3 everything worked fine. I had logged out in Empyreum before the patch so at first I thought it was related to the known issues, but the hotfix did not help.

I tried logging in different characters in different Worlds and DCs, restarting my PC, changing the installation location, restoring game data and then reinstalled the game, and none of them solved the issue.

Additional Information: When logging in to one of my characters, I briefly heard the sound effect for items being added to the inventory (as it was my first login to this character), then the game crashed during the loading screen before the game screen could appear. I suspect the game itself may have been running ok but a potential display-related bug caused it to crash.


System Information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer 127.0.0.1:25378
ProxyOverride local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 家庭中文版 64 位 (6.2，内部版本 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 4800H with Radeon Graphics (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F.07
SYSTEM_LANGUAGE 中文(简体) (区域设置: 中文(简体))
SYSTEM_MEMORY 15732.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 29779.035MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 270.408GB SYSTEM_FREEDISC_SPACE 13.209GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 205.078GB SYSTEM_FREEDISC_SPACE 0.793GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 234.375GB SYSTEM_FREEDISC_SPACE 29.772GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.384GB SYSTEM_FREEDISC_SPACE 9.076GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.922GB SYSTEM_FREEDISC_SPACE 163.859GB
SYSTEM_STORAGE M:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.281GB SYSTEM_FREEDISC_SPACE 65.998GB
SYSTEM_STORAGE N:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.281GB SYSTEM_FREEDISC_SPACE 174.656GB
SYSTEM_STORAGE O:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 886.437GB SYSTEM_FREEDISC_SPACE 281.920GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
GRAPHICS_VRAM 3935.000 MB
GRAPHICS_SHARED_VRAM 7866.434 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0356148.inf_amd64_49a476cb3d4116cb\B355990\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356148.inf_amd64_49a476cb3d4116cb\B355990\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356148.inf_amd64_49a476cb3d4116cb\B355990\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356148.inf_amd64_49a476cb3d4116cb\B355990\amdxc64.dll
GRAPHICS_DRIVER_VERSION 26.20.14054.1001 6/5/2020 08:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce GTX 1650 Ti
GRAPHICS_CHIP NVIDIA GeForce GTX 1650 Ti
GRAPHICS_VRAM Unknown
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_5c197d2d97068bef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_5c197d2d97068bef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_5c197d2d97068bef\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_5c197d2d97068bef\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.6119 11/11/2024 08:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
GRAPHICS Unknown Easy&Light Display HUB Virtual Display
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM 8363 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\el_display_vdispidd.dll,c:\windows\system32\drivers\wudfrd.sys
GRAPHICS_DRIVER_VERSION 4.06.0005.0000 1/27/2022 08:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
GRAPHICS Unknown GameViewer Virtual Display Adapter
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM 8363 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\gamevieweridddriver.dll,c:\windows\system32\drivers\wudfrd.sys
GRAPHICS_DRIVER_VERSION 1.00.0017.1055 5/16/2024 08:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
GRAPHICS Unknown Todesk Virtual Display Adapter
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM 8363 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\tdidd.dll,c:\windows\system32\drivers\wudfrd.sys
GRAPHICS_DRIVER_VERSION 2.00.0000.0012 4/24/2023 08:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Audials Sound Capturing (Audials Sound Capturing) {A4F22CD3-A3EA-4D27-A82B-42CDD30F3812}
SOUND_DEVICE_NAME tbhsd.sys
SOUND_DRIVER_VERSION 6.0.6214.0 3/16/2022 08:00:00
SOUND Headphone (Realtek(R) Audio) {F08E0190-4CDE-4451-9172-FBB800B0A454}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9159.1 4/27/2021 08:00:00
SOUND Speaker (Realtek(R) Audio) {133F0683-F1C1-482A-8B07-AFB7DAAB70CB}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9159.1 4/27/2021 08:00:00
SOUND 扬声器 (Steam Streaming Microphone) {A9B55D46-E5B9-4D9B-94F1-B729E8948025}
SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SOUND_DRIVER_VERSION 8.33.15.17 7/28/2017 08:00:00
SOUND 扬声器 (Steam Streaming Speakers) {543DF9AF-AC51-4438-AE83-871D658C3078}
SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SOUND_DRIVER_VERSION 17.56.13.764 7/20/2017 08:00:00
INPUT 鼠标 {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT 键盘 {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {6E4685B0-EDF5-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Wireless Device {A8816DD0-03D4-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {6E47E540-EDF5-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Wireless Device {A881E300-03D4-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {6E485A70-EDF5-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {6E48A890-EDF5-11EE-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT gvinput Device {C73EC490-7484-11F0-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT 2.4G Receiver {6E491DC0-EDF5-11EE-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT gvinput Device {C73FD600-7484-11F0-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {D4B21D50-972C-11EB-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {D4B24460-972C-11EB-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Wireless Device {A8823120-03D4-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
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vdus 3.1.4
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Wampserver64 3.1.3

[BezNSFW]

This same thing is happening to me. I have done a clean install of the game. Clean install of graphic drivers. Launched the game in safe mode with no other programs running. I was playing fine till the update. For the first day I was just getting the duty crash bug. Now I can't play at all.

Here is my system information:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 5 5600H with Radeon Graphics (12 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS H3CN32WW(V2.02)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 14188.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26988.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 236.251GB SYSTEM_FREEDISC_SPACE 77.893GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.371GB SYSTEM_FREEDISC_SPACE 723.062GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1638)
GRAPHICS_VRAM 2031.766 MB
GRAPHICS_SHARED_VRAM 7094.029 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0404006.inf_amd64_9c82e3a0ce9992d8\B403905\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0404006.inf_amd64_9c82e3a0ce9992d8\B403905\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0404006.inf_amd64_9c82e3a0ce9992d8\B403905\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0404006.inf_amd64_9c82e3a0ce9992d8\B403905\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.21912.3005 6/5/2024 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce RTX 3050 Ti Laptop GPU
GRAPHICS_CHIP NVIDIA GeForce RTX 3050 Ti Laptop GPU
GRAPHICS_VRAM 11059 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ebc0400e7490ee31\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ebc0400e7490ee31\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ebc0400e7490ee31\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ebc0400e7490ee31\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8088 7/26/2025 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Speakers (Realtek(R) Audio) {A91D1FB7-F758-4CA4-97AE-A6F92BC22237}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9618.1 12/11/2023 20:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56809800-82AB-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {5680BF10-82AB-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {5680E620-82AB-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {9D70ADA0-4847-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant vendor-defined device {9D70D4B0-4847-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant vendor-defined device {9D7122D0-4847-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant vendor-defined device {9D7149E0-4847-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56810D30-82AB-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56813440-82AB-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device(8176) {56815B50-82AB-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
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UE Prerequisites (x64)
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NVIDIA PhysX System Software 9.23.1019
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NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Platform Controllers and Framework
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.4.500
NVIDIA USBC Driver 1.52.831.832
NVIDIA Virtual Audio 4.65.0.3
UE Prerequisites (x64)