Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable
everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may
interfere with startup.
- Make sure that the Windows OS is fully updated.
- Reinstall game If steam version, try uninstalling and reinstalling both the game and steam)
- Verify installation files (Steam)

- Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it
and select properties. Then under the compatibility tab there will be a check box labeled "Disable
Full Screen Optimizations". Check it and click apply.

- Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program
Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set
to your dedicated graphics card (it may be set to 'Auto' by default).

Thank you for visiting the Final Fantasy XIV Technical Support Forums!