Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. We understand the frustration this matter may cause. Based on your information, this concern can only be handled by a Game Master in-game. You may contact a Game Master using the /supportdesk command within the in-game chat for further assistance. Note that the Game Master Support team may be experiencing high contact volume and will handle contacts in the order they are received.

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Game Masters is necessary.

We once again apologize for the inconvenience and we thank you for your cooperation and understanding. Thank you for visiting the Final Fantasy XIV Technical Support Forums.