Fatal Error DirectX and Unexpected Error has ocurred

[Chopperfil]

Hello, since I upgraded my PC, I've been having some issues, like the ones in the following screenshot. I’ve already done a clean installation of the O.S. and reinstalled the game completely

https://imgur.com/a/PnhiZo1

My system information

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64 bits (6.2, compilación 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU AMD Ryzen 7 7700 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 3057
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 31893.125MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33941.125MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.309GB SYSTEM_FREEDISC_SPACE 1505.132GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.689GB SYSTEM_FREEDISC_SPACE 68.374GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 484.314GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon RX 6750 XT
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73DF)
GRAPHICS_VRAM 12242.227 MB
GRAPHICS_SHARED_VRAM 15946.562 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (180Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxn64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.24002.0092 1/10/2024 21:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown AMD Radeon(TM) Graphics
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x164E)
GRAPHICS_VRAM 16432 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxn64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400644.inf_amd64_9691c8ee1bbfcbb7\B399690\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.24002.0092 1/10/2024 21:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND 5 - VG279Q3A (2- AMD High Definition Audio Device) {4D3DFFA7-884C-4569-99E8-17AA6342093E}
SOUND_DEVICE_NAME AtihdWT6.sys
SOUND_DRIVER_VERSION 10.0.1.38 4/25/2024 21:00:00
SOUND Altavoces (JBL Flip 5) {88588680-C4A4-4C9F-A954-5EB81FE85D1A}
SOUND_DEVICE_NAME BthA2dp.sys
SOUND_DRIVER_VERSION 10.0.26100.1 3/30/2024 21:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Teclado {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {462869B0-5E9F-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
INPUT AURA LED Controller {462890C0-5E9F-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {4628B7D0-5E9F-11F0-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {4628B7D0-5E9F-11F0-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {4628DEE0-5E9F-11F0-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {462869B0-5E9F-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {4628DEE0-5E9F-11F0-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {462905F0-5E9F-11F0-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {462905F0-5E9F-11F0-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {462905F0-5E9F-11F0-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {46292D00-5E9F-11F0-800C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
AnyDesk
Google Chrome
RAIDXpert2 Management Suite
Steam
FINAL FANTASY XIV ONLINE
AMD_Chipset_Drivers
Kingston AURA DRAM Component
ROG FAN XPERT 4
ASUS Framework Service
AMD PPM Provisioning File Driver
ASUS AURA Motherboard HAL
ASUS AIOFan HAL
ASUS AURA Extension Card HAL
Patriot Viper M2 SSD RGB
Realtek Ethernet Controller Driver
AMD PSP Driver
ASUS Update Helper
AMD SBxxx SMBus Driver
ENE RGB HAL
AMD I2C Driver
Promontory_GPIO Driver
ENE_EHD_M2_HAL
WD_BLACK AN1500
AMD GPIO2 Driver
Realtek Audio Driver
AURA DRAM Component
Logitech Capture
Riot Vanguard
God of War
World War Z
TeamViewer
WD_BLACK AN1500
ASUS AURA Extension Card HAL
ROG Live Service
ASUS AURA Motherboard HAL
ENE_EHD_M2_HAL
Logitech G HUB
AURA DRAM Component
Patriot Viper M2 SSD RGB
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Kingston AURA DRAM Component
ENE RGB HAL
ASUS*AIOFan*HAL

[Honisixacodow]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you running any addition programs alongside Final Fantasy XIV?
Does this crash occur on more than one character?
May you provide further details in regards to your upgraded system?
Does this crash occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?
May you provide other

In addition, it would appear that the driver date from your graphics card is missing from your system report. Please provide any driver dates and versions of your current drivers.

Thank you for visiting the Final Fantasy XIV Technical Support Forums. Hope to see you online!

[DarkArvan]

You have a lot of third party ASUS and RGB Software installed, these often causes issues with games. Can you remove all ASUS / AURA / RGB / ENE Software?
Also your graphic driver is heavily outdated (1/10/2024).

Please download the latest for your GPU - AMD Radeon RX 6750 XT - here: https://www.amd.com/en/support/download/drivers.html