Received a survey emailed to random users from the XIV survey team

[MaikoRaines]

Thank you for your service o7

Y'all can thank me by just filling out that survey and speaking your mind - provided if you're lucky enough to receive it.

[TaleraRistain]

That does look legit. That e-mail is what I get their promo stuff from. Like I checked my box and just got the notification recently about Alisaie's glam from it. So it's not even an old e-mail. It's one they currently use.

Hopefully more surveys will go out because they really need to start doing them.

[Llamalass]

Right in the middle of all this “deep discussion” and complaints about devs ignoring feedback, guess what shows up in my inbox:

https://imgur.com/a/ULLbnpB

Boom. A feedback survey. Out of nowhere.

What caught my eye was the title: "Oh, Where’ve You Gone, Warrior of Light?"

Followed by: "It’s been a while since we’ve seen you in FINAL FANTASY XIV. We’re always looking to improve the game and deliver the best experience possible."

I haven’t “gone” anywhere. I log in several times a week.

If this “unique survey link” has landed in your inbox—active or not—use it. Let them hear it loud and clear.

I have no idea how much weight these surveys carry, or if they just get funnelled into some data void. But the timing is... suspiciously convenient, considering how many of us are voicing frustration right now.

So if they’re asking? We might as well answer. Properly.

If anyone, active or otherwise, has received this "Unique survey link", let your voice be heard. I'm not sure how seriously they take these or how much of an impact we can make. I find this timing to be unusual; this email arrived when many of us are dissatisfied with the current state of affairs.

Immediately upon looking I noticed the sending email was '@xmail.'..

That alone rose a red flag.

Then again, maybe they're legit. I get few of those emails, but they're all automatically sent to my junk folder so I don't even notice.

[Auro_Seldaris]

I had the same concerns at first, so full disclosure: I do scambaiting in my spare time and use a virtual machine to safely handle and analyze malicious content when working on campaigns (mostly research and reverse engineering).

I ran the email through a virtual instance and confirmed it’s legitimately owned by Square Enix. It passed all verification checks.

Edit: To be clear, it does not ask you for any login credentials etc. I think the survey is linked to your account's email. My Discord group report that some have received it and others haven't. Everyone who has received it is still subscribed to the game, too.

https://imgur.com/a/LgfrEVy

Interestingly, this same email address was brought up on the forums about 12 years ago, and it was confirmed back then that it belongs to SE—specifically their promotions department:
https://forum.square-enix.com/ffxiv/threads/65130

On top of that, several users on both the forums and Reddit have confirmed receiving game codes through that domain. I can confirm this myself as well:

https://imgur.com/a/bH780Bp

Based Midlander Female Mains being Based once again. Thanks for the heads-up. Since it's legit, I will check my own inbox for it. (I ignore most email I get, actually, I have SOOOOO much unread email lol)

Clearly they are aware something is rotten in the state of Eorzea, else why repurpose and send it out like this? Definitely going to answer it if I have one. Thanks, OP.

[MaikoRaines]

Immediately upon looking I noticed the sending email was '@xmail.'..

That alone rose a red flag.

Then again, maybe they're legit. I get few of those emails, but they're all automatically sent to my junk folder so I don't even notice.

Do whatever you want, I honestly don't care what you personally think. I showed my work and verified it with a ton of other sources - you clearly didn't read any of it.

Xmail is one of the email servers in their ecosystem and very commonly used when they promote their brand.

Based Midlander Female Mains being Based once again.