When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Any time
Frequency: Always looks worse than it used to, sometimes doesn't appear at all.
World name: Hyperion
Character name: Cid Heiral
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: All
Party or solo: All
In-game time: Always
Area and coordinates: Plot 45, 20 Ward, Mist
Housing: I took the examples in Plot 45, 20 Ward, Mist but I would assume it's universal.
Steps: The water reflection effect has not been working properly since the graphical update. When it shows up it is very faint and sometimes it doesn't appear at all. I've included examples below.

1. Prior to the graphical update the water reflections in this room were clearly visible and vibrant on lighting level 2. We actually designed this whole space around those water reflections by placing ponds all around the edges. However, now you have to turn the lights completely off to really see them at all and even then they're much less visible than they used to be even in a much brighter scene.



2. Additionally, sometimes the reflections mysteriously don't appear at all despite nothing changing with the furnishing. It seems sometimes the game just randomly decides not to render them.


I've tried tweaking the design and experimented with water elsewhere and both issues persist.

I've also noticed that light from the overhead phasmascapes doesn't render properly across walls. The light will pop in and out depending on your distance from it. Not sure if that's related.

I hope this can be addressed. We miss our reflections!

Thank you!

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13700K (24 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS H.D0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32541.875MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37405.875MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 774.952GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 505.217GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4090
GRAPHICS_CHIP NVIDIA GeForce RTX 4090
GRAPHICS_VRAM 24142.000 MB
GRAPHICS_SHARED_VRAM 16270.938 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7628 4/26/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) UHD Graphics 770
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 16398 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 32.00.0101.6737 4/15/2025 17:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphones (3- Shure MV7) {67961740-85B7-4222-931F-AB78643184BB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Headset Earphone (HyperX Cloud Alpha S Chat) {B659D5B2-3010-4F99-A31D-9CB5F12E2D8C}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Realtek Digital Output (Realtek USB Audio) {A6432792-6063-438A-B5A6-4FF21D6D6214}
SOUND_DEVICE_NAME RtUsbA64.sys
SOUND_DRIVER_VERSION 6.4.0.2400 9/25/2024 17:00:00
SOUND Speakers (HyperX Cloud Alpha S Game) {84570B7E-414A-4470-8CEA-F2BB6696AFEB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT CY040356014C0102 {064474D0-B008-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B208D0-A0F8-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B208D0-A0F8-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B22FE0-A0F8-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0644EA00-B008-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0647D030-B008-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio {06481E50-B008-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0648E1A0-B008-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT PlaylistControl {01CE2E50-B05D-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT Ducky Keyboard {0647D030-B008-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {06497DE0-B008-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Ducky Keyboard {06481E50-B008-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Intel(R) Wireless Bluetooth(R)
Realtek USB Audio
Launcher Prerequisites (x64)
Java Auto Updater
Intel® Software Installer
CertsUpdater version 1.5
Trident Z Lighting Control
ENE_DRAM_RGB_AIO
Intel(R) Chipset Device Software
NZXT CAM 4.74.0
EVGA Precision X1
GBT_RGB_Sync_Control 24.03.21.01
GBT_VGA 24.03.27.01
GIGABYTE Control Center 24.03.25.01
HWiNFO64 Version 7.36
FINAL FANTASY XIV Online
WinRAR 6.21 (64-bit)
ENE_DRAM_RGB_AIO
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) ME WMI Provider
Intel(R) Management Engine Driver
Java 8 Update 381 (64-bit)
NVIDIA Graphics Driver 576.28
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.4.10624.35034762
NVIDIA Install Application
Dynamic Application Loader Host Interface Service
Intel(R) Chipset Device Software

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-