Hope someone can help

[QuantumX]

Hello fellow adventurers!
This is my first time using the forum and could use some help. I've been having some issues with FFXIV and I'm not sure what to do. The past couple of times I've done some raids and my game will freeze for a couple of seconds then go back to normal and now everytime I do go a gate there is no sound then the game will completely close itself. I've restarted my laptop, made sure my drivers are up to date and working, I've restarted my router and modem, uninstall and reinstall them game. I also did have an issue with the fps barely holding on to 60+ and second-long screen glitches but that issue seemed to work itself out when i turned off energy saving mode. The laptop I have is the MSI Katana 17 B13V ( brand new ) and had to reinstall windows 11 due to some drivers not being installed properly. I hope someone can help/resolve the issue I'm having. Thank You

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13620H (16 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS E17L5IMS.11B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65239.496MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 74455.496MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1884.903GB SYSTEM_FREEDISC_SPACE 1552.869GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Intel(R) UHD Graphics
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 128.000 MB
GRAPHICS_SHARED_VRAM 32619.748 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5b1252b3763da959\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5b1252b3763da959\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_5b1252b3763da959\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 31.00.0101.4255 3/15/2023 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce RTX 4060 Laptop GPU
GRAPHICS_CHIP NVIDIA GeForce RTX 4060 Laptop GPU
GRAPHICS_VRAM 40576 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3c82c972222d7657\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3c82c972222d7657\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3c82c972222d7657\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3c82c972222d7657\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7688 6/23/2025 17:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Speakers (Realtek(R) Audio) {E04297EF-A573-4290-B87E-02BFC392F550}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9481.1 2/13/2023 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C7F83480-56BF-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
INPUT MysticLight MS-1565 {C7F83480-56BF-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C80246A0-56BF-11F0-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Controller (Xbox One For Windows) {20960FA0-56B5-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
INPUT Intel(R) HID Event Filter {C80246A0-56BF-11F0-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C80246A0-56BF-11F0-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C80246A0-56BF-11F0-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Converted Portable Device Control device {C80294C0-56BF-11F0-800D444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C802E2E0-56BF-11F0-800F444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C802E2E0-56BF-11F0-8011444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Converted Portable Device Control device {C802E2E0-56BF-11F0-8013444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C802E2E0-56BF-11F0-8015444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C8044270-56BF-11F0-8017444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT G502 HERO Gaming Mouse {C8044270-56BF-11F0-8019444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {C8044270-56BF-11F0-801B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G502 HERO Gaming Mouse {C8044270-56BF-11F0-801C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C805C910-56BF-11F0-801E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Intel(R) HID Event Filter {C805C910-56BF-11F0-8021444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT G502 HERO Gaming Mouse {C805C910-56BF-11F0-8023444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID Button over Interrupt Driver {C805C910-56BF-11F0-8024444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {C805C910-56BF-11F0-8026444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G502 HERO Gaming Mouse {C80776C0-56BF-11F0-8027444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Honisixacodow]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Upon reviewing the System Report provided, it would appear that there are two graphics cards: [Intel(R) UHD Graphics Family] and [NVIDIA GeForce RTX 4060 Laptop GPU]. Be aware that integrated graphics cards (e.g. Intel HD graphics) are not supported. As such, we would like to suggest disabling the Intel(R) UHD Graphics card leaving only the NVIDIA graphics card enabled.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[DarkArvan]

Hello,

please attach the full system informationen and do not cut the text. We are missing the processes in the background.
Also make sure youre Drivers, BIOS/UEFI are up2date from your laptop manufacturers Support page.