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  1. #1
    Player
    mas8705's Avatar
    Join Date
    Jun 2025
    Posts
    1
    Character
    Masa Sunset
    World
    Adamantoise
    Main Class
    Dancer Lv 100

    Spotty performance while playing on PC (possible lost packet)

    Over the last month, I have been running into this issue where it feels like the game freezes every few seconds. Previously, I thought my PC was at fault for something like an outdated driver or what have you (including getting a liquid cooler installed on the PC thinking the PC itself was overheating), but after recently taking it to geek squad and seeing how the PC is about as in tip top shape as possible, I've come to realize that it could be an issue with the game itself and how I could have something incorrect as far as the settings or either the game, or something through a firewall I can't figure out how to get around. Either way, I went ahead to set up a new forum account and wanted to ask for assistance on the matter since things like reinstalling the game and unplugging the router and putting it back in seem to have done little to assist.

    Currently I'm playing on PC through a borderless window with a specific character (Also can play on Xbox, but the xbox version doesn't have the issues), and currently connected through a wired connection. Tends to pop up every couple of seconds where it freeze up (although the inputs seem to still go through well enough). I sometimes do have chrome/opera open on the side while I play, but I recently started to close those down to see if that would help the issue, but it hasn't even when FF14 is the only game playing. I have noticed this issue presists even when the graphics are set to the lowest setting and how previously the PC would crash if I tried to go with unlimited frames (but going to 60 FPS has helped to fix that issue for the most part. As a person who recently built their PC, I know there's alot for me to learn).

    The only other thing I can think of is that because our family got updated to an "Orbi" router, don't know if something specific with their router could be backhanding the performance. Hard to say but I'm trying any and all options I can to try and fix this issue. Going to keep trying to resolve this on my end, but I figured for now, it would be best to ask for help here and try and find things I may not have tried yet (while using the other posts in Technical Support to answer as many questions as possible).

    Apologies for the wall of text; Wanted to cover as many bases as possible. Thank you.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
    SYSTEM_CPU AMD Ryzen 7 5700X3D 8-Core Processor (8 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 2.70
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32694.047MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37676.047MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.069GB SYSTEM_FREEDISC_SPACE 1520.639GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 463.249GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    GRAPHICS \\.\DISPLAY1 AMD Radeon RX 7600 XT
    GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7480)
    GRAPHICS_VRAM 16368.000 MB
    GRAPHICS_SHARED_VRAM 16347.023 MB
    GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
    GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxc64.dll
    GRAPHICS_DRIVER_VERSION 32.00.21013.1000 5/25/2025 18:00:00
    GRAPHICS_SHADER V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    GRAPHICS \\.\DISPLAY2 AMD Radeon RX 7600 XT
    GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7480)
    GRAPHICS_VRAM 16368.000 MB
    GRAPHICS_SHARED_VRAM 16347.023 MB
    GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxc64.dll
    GRAPHICS_DRIVER_VERSION 32.00.21013.1000 5/25/2025 18:00:00
    GRAPHICS_SHADER V:3.0 P:3.0
    GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SOUND 1 - MSI G32C4X (AMD High Definition Audio Device) {6924DA5E-9D89-4EBD-88E5-6ADEAA28D9FE}
    SOUND_DEVICE_NAME AtihdWT6.sys
    SOUND_DRIVER_VERSION 10.0.1.40 3/16/2025 18:00:00
    SOUND 2 - HP 25x (AMD High Definition Audio Device) {084ED2B6-D625-4487-B9B2-C3ADBE235EBD}
    SOUND_DEVICE_NAME AtihdWT6.sys
    SOUND_DRIVER_VERSION 10.0.1.40 3/16/2025 18:00:00
    SOUND Headphones (Elgato Wave XLR) {78972ED5-C888-48B0-AB25-A12EE82F4C4E}
    SOUND_DEVICE_NAME USBAUDIO.sys
    SOUND_DRIVER_VERSION 10.0.26100.4484 6/18/2025 18:00:00
    SOUND Realtek Digital Output (Realtek(R) Audio) {52697FAB-3BF3-4E75-899D-3D85733B5AD8}
    SOUND_DEVICE_NAME RTKVHD64.sys
    SOUND_DRIVER_VERSION 6.0.9826.1 4/21/2025 18:00:00
    INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    INPUT Gaming Keyboard {ECD487F0-A831-11EF-8003444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    INPUT Gaming Keyboard {ECD487F0-A831-11EF-8004444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
    INPUT Gaming Keyboard {ECD487F0-A831-11EF-8005444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 3 Wireless {ECD6F8F0-A831-11EF-800D444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 3 Wireless {ECD6F8F0-A831-11EF-800E444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {ECD6F8F0-A831-11EF-8012444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    INPUT Gaming Keyboard {ECD487F0-A831-11EF-8008444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {ECD6F8F0-A831-11EF-8013444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {ECD6F8F0-A831-11EF-8014444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {ECD6F8F0-A831-11EF-8015444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {6754A6B0-BBF4-11EF-8001444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {6754A6B0-BBF4-11EF-8002444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT Game Capture HD60 X {ECD487F0-A831-11EF-8002444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 3 Wireless {ECD6F8F0-A831-11EF-800F444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {6754CDC0-BBF4-11EF-8003444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT Stream Deck Pedal {ECD6F8F0-A831-11EF-8011444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT SteelSeries Rival 3 Wireless {6052E050-A832-11EF-801C444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT Stream Deck {ECD6F8F0-A831-11EF-8010444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    INPUT USB Receiver {6754F4D0-BBF4-11EF-8004444553540000}
    INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.5
    AMD Chipset Software
    Google Chrome
    RivaTuner Statistics Server 7.3.6
    Steam
    MSI Center SDK
    FINAL FANTASY XIV ONLINE
    AMD_Chipset_Drivers
    ENE_External_Device_HAL
    WD P40 Game Drive
    AMD PCI Driver
    Realtek Ethernet Controller Driver
    ENE Video Capture Box HAL
    AMD PSP Driver
    WD_BLACK AN1500
    AMD Ryzen Balanced Driver
    WD_BLACK D50
    Corsair Device Control Service
    AMD SBxxx SMBus Driver
    Promontory_GPIO Driver
    ENE_EHD_M2_HAL
    ENE_MousePad_HAL
    ENE_X_AIC_HAL
    Verbatim_SureFireGaming_Product
    Dropbox Redeem Launcher
    AMD GPIO2 Driver
    Realtek Audio Driver
    AMD Software
    AMD Ryzen Master
    CPUID CPU-Z MSI 2.09
    HWiNFO® 64
    VEGAS Deep Learning Models
    Warframe
    Monster Hunter Wilds Benchmark
    Dead as Disco Demo
    AMD Ryzen Master
    Corsair Device Control Service
    WD_BLACK AN1500
    ENE_External_Device_HAL
    Private Internet Access
    Verbatim_SureFireGaming_Product
    ENE_EHD_M2_HAL
    Bonjour
    Elgato Stream Deck
    VEGAS Pro 18.0
    MSVCRT Redists
    Elgato Camera Hub
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    AMD Install Manager
    ENE_MousePad_HAL
    ENE Video Capture Box HAL
    Corsair iCUE5 Software
    VEGAS Deep Learning Models
    WD_BLACK D50
    ENE_X_AIC_HAL
    AMD Ryzen Master SDK
    Paint.NET
    WD P40 Game Drive
    Elgato 4K Capture Utility
    (0)

  2. #2
    Moderator Vynnloritho's Avatar
    Join Date
    Jan 2025
    Posts
    10
    Greetings Adventurer! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Wired or WIFI connection?
    When the disconnect occurs/How often?
    Does the disconnection happen to one character or multiple characters?
    Is a VPN being used when this occurs?
    Where in game do you get disconnected?
    What ISP Is being used?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! We await your reply!
    (0)