Not much to say, its just that square has no real community team at all. The people who run duty-commenced basically just stream on Twitch and I never see them around.

Compare that to OSRS where the mods are constantly talking to players and listening to feedback on Twitter, Reddit, and the official forums. I wonder if a big reason it feels like we are never listened to is because the the void we scream into never screams back. Supposedly the devs read feedback but show us.