The message got through loud and clear that it was time to unsubscribe.
The trend that has been going for years now of being out of touch, fixing late, apologising is only getting worse as time goes on and this live letter drove it home harder than any ever before.
The only place this game can go with how its being approached now is downwards until all that's left are people hanging on to it because its their comfort place, who like its raid style and who goon to the mods.
It's literally WOW in its shadowlands period, if by some miracle they pull a redemption arc then I'll come back but I doubt it.