Exit survey when unsubscribing is laughable

[ACE135]

It's very odd they don't at least have an additional comments box so you can explain why your reason doesn't fit any of their preconceived reasons.

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

[Mawlzy]

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

That surely makes it more important to ask questions that provide actionable data?

[ovIm]

That surely makes it more important to ask questions that provide actionable data?

Only if you actually care for said data.

[Mawlzy]

Only if you actually care for said data.

Right, and SE would care about such data if their intent was to design a game that the players actually want, rather than what the devs/director want.

[Gwenkatsu]

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

It's 2025. When I e.g. look at amazon, the reviews now always start with an AI generated header like "most customers like X and Y about this product, but Z is sometimes mentioned as a problem".
Surely it would be possible to have an AI sift through all the feedback - hell, even the forums - and present the developers with an overview of what the people like, what they dislike, and why they dislike it.

[Jeeqbit]

It's 2025. When I e.g. look at amazon, the reviews now always start with an AI generated header like "most customers like X and Y about this product, but Z is sometimes mentioned as a problem".
Surely it would be possible to have an AI sift through all the feedback - hell, even the forums - and present the developers with an overview of what the people like, what they dislike, and why they dislike it.

Good idea! I just had AI do that!

1. Forked Tower concerns

• “Difficult experience in Forked Tower – a reminder to respect public content” (started June 16) has racked up ~455 replies—many highlighting annoying behavior from public players. Broad perception: the instance is poorly implemented and social norms are breaking down
• “Forked Tower is making me quit the game” (June 7) has ~80 replies. Many talk about frustration over gear gating and fatigue—some even claiming they’ll leave the game

Sentiment: strongly negative, with players expressing frustration, social discouragement, and even quitting.

2. Atma and Occult Crescent feedback

• “Thoughts on fixes for occult crescent” (today) with ~11 replies – users are suggesting tweaks and improvements
• “So how is everyone feeling about Occult Crescent now…” (June 1) attracted ~288 replies; comments range from “boring” to “needs more challenge”
• “Relic being tomestone step AGAIN is incredibly depressing” (yesterday) has ~55 replies lamenting RNG-heavy grind, calling it "terrible game design" .

Sentiment: Mostly critical with constructive tone—users are unhappy about grind and lack of depth, but offering suggestions.

3. Game Quality & Mechanics

• “Pets are broken in Howling Blade (SAVAGE)” (~4 replies): Frustration with malfunctioning support pets in raid content
• “Please Don’t Ever Add Entire World Level Scaling” (~18 replies): Strong pushback at design changes—community wants to keep difficulty structure
• “Level Sync feels worse every expansion” (~123 replies): Growing dissatisfaction with sync implementation since earlier expansions

Sentiment: Critical of certain game design choices; tone varies from frustrated to firmly opinionated.

4. Feature Requests & Suggestions

• “Playing dungeons with a friend + NPCs” (today): A few supportive replies (~2) requesting more control over party composition
• “We need an XIV token” (today): Gamers want a player-driven economy like WoW; early responses (~3) show cautious optimism .
• “Live Letter news hope: Fan Fest…” (~38 replies): Eager anticipation and speculation around upcoming announcements .

Sentiment: Generally positive and hopeful, with players proposing new systems to improve experience.

Overall Tone & Community Insights

• Frustration & fatigue: A lot of negative tone directed at specific gameplay mechanics—particularly grind-heavy content, instance design, and sync issues.
• Constructive engagement: Even critical threads often include user-generated proposals and genuine discussion for fixes.
• Mixed optimism: While some are upset (e.g., quitting over FT), others offer creative suggestions (e.g., NPC queues, XIV token economy).
• Shared courtesy concerns: There's a recurring focus on social dynamics, like etiquette in public instances and harassment reports—indicating the community cares about respectful conduct.

Bottom line: The community right now is a mix of vocal frustration (especially around FT, grind, and mechanic changes) and constructive hope, with many players actively proposing improvements. There's clear passion—some borderline burnout—but also a strong drive to make the game better through dialogue.

[ACE135]

It's 2025. When I e.g. look at amazon, the reviews now always start with an AI generated header like "most customers like X and Y about this product, but Z is sometimes mentioned as a problem".
Surely it would be possible to have an AI sift through all the feedback - hell, even the forums - and present the developers with an overview of what the people like, what they dislike, and why they dislike it.

Well, Square Enix obviously isn't Amazon.