Exit survey when unsubscribing is laughable

[TaleraRistain]

It's very odd they don't at least have an additional comments box so you can explain why your reason doesn't fit any of their preconceived reasons.

[Volgia]

I recently unsubbed because I like taking breaks, but if you want to show your displeasure with the game I'd tick off the "My friends are not playing this game anymore" because that is the most sending alarm bells to an MMO than anything else.

[Ranhansha]

It is a little odd. I'm pretty sure every other MMORPG tries to catch unsubscribe reasons. It's a logical thing to do in order to quickly see why a mass wave of unsubs is happening.

But knowing SE as I do, I don't think they care about actual sub numbers (or other metrics) like other MMORPGs do. If they did they wouldn't say things like "take a break, play other games". They're pretty relaxed overall, and not obsessed with metrics, and they think being obsessed with metrics doesn't lead to a good place (I agree with them on this).

However, it would still be useful to catch feedback from avenues like that.

Then, I guess you don't know them very well, as every other game "doesn't meet their financial expectations" and axes start swinging everywhere because of metrics and sales.

It's very odd they don't at least have an additional comments box so you can explain why your reason doesn't fit any of their preconceived reasons.

As if they'd allocate funds to have someone reading those "useless" comments. They don't care about the players' feedback, let alone those who leave.

[Mawlzy]

As if they'd allocate funds to have someone reading those "useless" comments. They don't care about the players' feedback, let alone those who leave.

You're telling me the 2,397 posts I've made here, as recommended from a C&P from a GM to provide feedback, will never be read by anyone at SQEX!?

I.... but...

!!!

Bugger.

[Ranhansha]

You're telling me the 2,397 posts I've made here, as recommended from a C&P from a GM to provide feedback, will never be read by anyone at SQEX!?

I.... but...

!!!

Bugger.

Been there, done that.
I'm sorry

[Jeeqbit]

Then, I guess you don't know them very well, as every other game "doesn't meet their financial expectations" and axes start swinging everywhere because of metrics and sales.

I mean FFXIV specifically. I know FFXIV. Of course I don't know all the other dead on arrival games SE makes.

[ACE135]

It's very odd they don't at least have an additional comments box so you can explain why your reason doesn't fit any of their preconceived reasons.

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

[Mawlzy]

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

That surely makes it more important to ask questions that provide actionable data?

[ovIm]

That surely makes it more important to ask questions that provide actionable data?

Only if you actually care for said data.

[Mawlzy]

Only if you actually care for said data.

Right, and SE would care about such data if their intent was to design a game that the players actually want, rather than what the devs/director want.