Exit survey when unsubscribing is laughable

[Mawlzy]

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

That surely makes it more important to ask questions that provide actionable data?

[ovIm]

That surely makes it more important to ask questions that provide actionable data?

Only if you actually care for said data.

[Mawlzy]

Only if you actually care for said data.

Right, and SE would care about such data if their intent was to design a game that the players actually want, rather than what the devs/director want.

[Gwenkatsu]

I guess the reason for no additional text box is for evaluation purposes. By choosing one of the preconceived answers the result probably just directly adds a +1 to that value in a database and can easily be processed. With additional text every answer has to be reviewed individually by a person.

It's 2025. When I e.g. look at amazon, the reviews now always start with an AI generated header like "most customers like X and Y about this product, but Z is sometimes mentioned as a problem".
Surely it would be possible to have an AI sift through all the feedback - hell, even the forums - and present the developers with an overview of what the people like, what they dislike, and why they dislike it.

[Jeeqbit]

It's 2025. When I e.g. look at amazon, the reviews now always start with an AI generated header like "most customers like X and Y about this product, but Z is sometimes mentioned as a problem".
Surely it would be possible to have an AI sift through all the feedback - hell, even the forums - and present the developers with an overview of what the people like, what they dislike, and why they dislike it.

Good idea! I just had AI do that!

1. Forked Tower concerns

• “Difficult experience in Forked Tower – a reminder to respect public content” (started June 16) has racked up ~455 replies—many highlighting annoying behavior from public players. Broad perception: the instance is poorly implemented and social norms are breaking down
• “Forked Tower is making me quit the game” (June 7) has ~80 replies. Many talk about frustration over gear gating and fatigue—some even claiming they’ll leave the game

Sentiment: strongly negative, with players expressing frustration, social discouragement, and even quitting.

2. Atma and Occult Crescent feedback

• “Thoughts on fixes for occult crescent” (today) with ~11 replies – users are suggesting tweaks and improvements
• “So how is everyone feeling about Occult Crescent now…” (June 1) attracted ~288 replies; comments range from “boring” to “needs more challenge”
• “Relic being tomestone step AGAIN is incredibly depressing” (yesterday) has ~55 replies lamenting RNG-heavy grind, calling it "terrible game design" .

Sentiment: Mostly critical with constructive tone—users are unhappy about grind and lack of depth, but offering suggestions.

3. Game Quality & Mechanics

• “Pets are broken in Howling Blade (SAVAGE)” (~4 replies): Frustration with malfunctioning support pets in raid content
• “Please Don’t Ever Add Entire World Level Scaling” (~18 replies): Strong pushback at design changes—community wants to keep difficulty structure
• “Level Sync feels worse every expansion” (~123 replies): Growing dissatisfaction with sync implementation since earlier expansions

Sentiment: Critical of certain game design choices; tone varies from frustrated to firmly opinionated.

4. Feature Requests & Suggestions

• “Playing dungeons with a friend + NPCs” (today): A few supportive replies (~2) requesting more control over party composition
• “We need an XIV token” (today): Gamers want a player-driven economy like WoW; early responses (~3) show cautious optimism .
• “Live Letter news hope: Fan Fest…” (~38 replies): Eager anticipation and speculation around upcoming announcements .

Sentiment: Generally positive and hopeful, with players proposing new systems to improve experience.

Overall Tone & Community Insights

• Frustration & fatigue: A lot of negative tone directed at specific gameplay mechanics—particularly grind-heavy content, instance design, and sync issues.
• Constructive engagement: Even critical threads often include user-generated proposals and genuine discussion for fixes.
• Mixed optimism: While some are upset (e.g., quitting over FT), others offer creative suggestions (e.g., NPC queues, XIV token economy).
• Shared courtesy concerns: There's a recurring focus on social dynamics, like etiquette in public instances and harassment reports—indicating the community cares about respectful conduct.

Bottom line: The community right now is a mix of vocal frustration (especially around FT, grind, and mechanic changes) and constructive hope, with many players actively proposing improvements. There's clear passion—some borderline burnout—but also a strong drive to make the game better through dialogue.

[ACE135]

It's 2025. When I e.g. look at amazon, the reviews now always start with an AI generated header like "most customers like X and Y about this product, but Z is sometimes mentioned as a problem".
Surely it would be possible to have an AI sift through all the feedback - hell, even the forums - and present the developers with an overview of what the people like, what they dislike, and why they dislike it.

Well, Square Enix obviously isn't Amazon.

[0blivion]

joke suggestion but they should give you aetheryte tickets for doing satisfaction surveys at regular intervals ingame

[Mawlzy]

joke suggestion but they should give you aetheryte tickets for doing satisfaction surveys at regular intervals ingame

That would be better than nothing.

Or given their fondness for lotteries, have a prize draw for all those who complete such a survey. First prize gets my house.

The only time I ever got invited to fill out a survey from SE was to assess my interest in mobile games.

[Kohashi]

Well, survey or not, small or big is irrelevant if they do not use the data collected. Asking you 30 questions means nothing unless they are implemented or used to improve the game and experience. Time for you to whale in EVE, good luck!

[YovelaLindswood]

During season one of TWW in wow I unsubbed with a lot of other players because of some decisions they made in effort to push player game time retention along with general game balancing issues. I got a block where I could type whatever I wanted in it and filled it completely with the issues I saw with the game. Blizzard runs those through an algorithm and common things are addressed. I was shocked how over a half year almost all the things I filled in my block ended up fixed by the dev team and I even resubbed. So much useful info can be gleaned by exit surveys i'm amazed they don't do more with it. Its such an amazing tool to increase player retention or return.