Constant server connection issues

[Honisixacodow]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Thank you for providing us with the information previously requested. The issue you are describing is most associated with interference with the game data on Final Fantasy XIV. Most of the time, it results from certain security/privacy changes on the Xbox system.

We would suggest that you first be sure the system is updated. In order to ensure your console is up to date, you would need to perform the following:
Select "Profile & Systems", go to "Settings", then "System", and find Updates.

Once you have checked the system has been updated, we would then suggest that you restart your network devices. Please turn off the power on your router and/or modem for 30 minutes to an hour. This should help clear any unnecessary data cached on the equipment which will possibly allow a smoother connection.

Next, we would suggest that you update your firmware for your router/modem if an update is necessary. If the firmware is outdated, your equipment may not function properly. Please update the firmware before trying to update the game again. You can refer to your device's help manual when updating firmware. Even if your firmware is up to date, reinstalling it may help resolve the situation.

We would also suggest that you check the security services of your internet provider. Security services may be included as part of your internet provider service plan. Please ensure that these security services permit online gaming. Additionally, you can temporarily remove routers and/or hubs to diagnose the issue. This may change your connection to a broadband connection. Please consult with your provider for connection settings.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.) Check the security settings (Such as SPI) on your router. Also, please forward the ports used for the game. The ports are listed below:

▼UDP
55296~55551

▼TCP
80, 8080, 443,55296~55551

*This can be done by visiting www.portforward.com, locate your specific Router/Modem Brand and Model Number from the 'List of Routers', and you will find a step-by-step guide on how to access your ports.

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

We would also suggest that you reinstall FINAL FANTASY XIV Online this could also help to resolve the issue. If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting your provider once more and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.


Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Nightmaremoon27]

I have already verified with someone with SE for all those troubleshooting options and every single one of those have already been exhausted. All those troubleshooting options was done BEFORE customer service sent me here to the forums. System is up to date. ISP says everything should be up and running with no blocked ports, I am unable to do port forwarding, but have at least verified the ports are not blocked. Router Firmware was recently updated, and I have rebooted my router 7 times, and reinstalled the game a minimum of 4 times, still no dice. And as for the Modem connection, I have 0 way of connecting directly to the modem with this setup.