Constant issues logging in

[Loreilei]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the trouble you have been experiencing while playing Final Fantasy XIV Online. I would like to suggest the following methods below to help resolve the issue.


Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040




We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have also tried all of the steps here, many of these steps had been taken before this post as well, no luck.

I've been playing since 2018, to echo Darkmatter above, and have never had these problems. My conclusion with all of the troubleshooting that I've done, is that there is some kind of issue on the server-side with regard to incoming connections/connection requests. I can also confirm that it does not matter what time of day I try as well, it continues to occur and actively makes it difficult to get in and play the game.

I don't know how this issue gets escalated, but I would like to request it be escalated.