No trouble at all. I imagine trying to provide support for a large community like this is tough, doubly so when you factor in all of the different versions of the OS/Game that are out there along with the different combinations of parts/factors (CPU, GPU, Motherboard, Wifi, ISP, etc.). I definitely understand your frustration and am experiencing it too, but hopefully someone will get back to us sooner rather than later.

The best thing we can do is continue to advocate for ourselves, and hope that their Customer Support shakes out in some way/shape/form.