Constant issues logging in

[Raven76]

For the last week I have been issues logging into the game. Either the launcher doesn't load, can't do a version check, can't connect to lobby (2002 error) or once I get past all that it won't load into the character and kicks me back to the lobby. I have to try and retry several times and sometimes in doing that it kicks me all the way out to the launcher and I have to start over again. I have to keep doing this until the game eventually lets me in.
My wife is also encountering the same problem, as is a friend of ours who also plays in a nearby town. This is affecting us on both mac's M1 and M4 as well as on a windows machine.
We have tried to update/reset the launcher and still have the same issues.
Ticket was opened but the only response was to clear cache and cookies from browser and make sure its up to date. This is something that is done regularly and shouldn't affect you going from character selection to getting into the game.
Any advice with this would be appreciated as we haven't seen anything posted anywhere for it but have seen commentary in chats in game over it.

***EDIT*** We also tried this on our playstation 5, while we don't have all the way through Dawntrail we do have access to previous content on that account, however we are encountering exactly the same login issues on the playstation so it is definitely not an issue on our end