I always assumed that GM's inspected server chat logs, or reviewed server instance recordings, and only if that kind of impartial 'proof' evidence was available, that they only then hauled people up for discussion.
If they are hauling people up, on hearsay, that's just disgusting.
When we play this game we are paying customers. Its our free time, so unless we 'have' violated ToS or the sprit of ToS then how Fing dare they take up even a minute of my spare time to answer questions and harass me with an abuse of their power.
If I was challenged by an untruth, and they pulled me aside , on my free time paid for by me, I would not be entertaining a discussion without knowing the Gms first and second name, because at that point I am not some 'character' I am a human being. If I found them to be wrong I would be expecting them personally to take repsonsibility for that.
This is easy, if they have access to chat logs, or instance recordings, then I assume everything is backed up and thats fine.
If they don't, then they shouldn't 'ever' be acting on anything.
I wonder what the reason is for thinking the harassment is sexuality though.
If its just because of the FC one is in, or one's Party info comment, then harassment for that is not OK.
That said if one is using third party add ons and syncshells and hyper sexualising everything, and that's what's attracting attention, and then one is actually 'expecting' XIV to be some kind of utopia, then one is an idjyut , and frankly both the harasser and the harassed are just a waste of Square Enix resources and it your own problems to sort out.
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All of the above said though, if this is a case of A starts harassing B in contravention of ToS, B 'being provoked' then hits back, the GMs do have to be competent and reasonable in their 'judgement'.
In my judgement that means:
- If A did the report, then the GM actually instead should corrects A for their instigating provocative misbehaviour and should drop it there. B should never hear about it. Provocation 'is' a valid 'mitigating' defence, in even the most 'amoral' legal systems, never mind the more moralising ones.
- However if A "harassed" B about some problematic play, any maybe yes against 'strict' ToS didn't drop it when they should have, but didn't really say anything all that aggressive (we've all seen that, "please don't fight for aggro in alliances and spin the boss", " no this is a problem because", "well then in that case you can try x instead?"), and B then resorts to foul language and curses and out right denigration of A's ancestry, then yes the GM should also haul B, for gross escalation, and just ask A to adhere to ToS more carefully for just this reason. But they are going to have to get off the fence and confirm to A that they sympathise that B was not ok also.
It's complicated. I hope the GMs have 'very' good grasp of not only language but 'culture'.