Constant crashing with ffxiv only - no other game. Crashes whole PC (Freezing)

[sara_lara]

For the past week I've been having an issue with my game crashing the whole computer, where my PC freezes and the audio stops, I can't interact with anything in game our outside of the game. I can't move my mouse, can't access task manager, can't alt+f4. The only way to fix it is to shut down my PC manually with the power button.

I have been checking Event Viewer and have tried so many troubleshooting options but no success.

PC Specs:

Processor: 13th Gen Intel(R) Core(TM) i9-13900K
GPU: NVIDIA GeForce RTX 4090
Windows 11 (64 bit)
RAM: 64GB
Motherboard: Z790 AORUS MASTER
Monitor: ROG PG27AQN, 2560 x 1440, 240Hz


I have tried:

- Repairing my game files
- Reinstalling my graphics driver (DDU Install)
- Disabling "Memory Integrity" setting in windows
- Running a Windows Memory Diagnostic tool (no issues were found)
- cmd sfc /scannow - no issues were found
- Checking my Hard Disk/SSD health with CrystalDiskInfo - no issues were found
- dxdiag - no issues found
- ran Furmark2 artifact/benchmark to check GPU - no issues



Event Viewer errors that I've gotten are:

1. The event logging service encountered an error while initializing publishing resources for channel Microsoft-Windows-USBVideo/Analytic. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.

2. The driver \Driver\WUDFRd failed to load.
Device: ROOT\EL_DISPLAY_VDISPIDD\0000
Status: 0xC0000365

3. The driver \Driver\WUDFRd failed to load.
Device: ROOT\DISPLAY\0000
Status: 0xC0000365

4. The hypervisor did not enable mitigations for side channel vulnerabilities for virtual machines because HyperThreading is enabled. To enable mitigations for virtual machines, disable HyperThreading.


5. Session "TraceEventSession" failed to start with the following error: 0xC0000035

6. The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

[Glygnello]

Thank you for posting in the Final Fantasy XIV Technical Support Forums!

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Could you provide the exact error message received (if any)? [If applicable, please provide any error codes/messages received from the Final Fantasy XIV client.]
Are you running any additional programs alongside Final Fantasy XIV?
Does this crash occur on more than one character?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC at the time of the crash?
Does this crash occur if the game is ran in full screen mode? Does it happen in borderless or windowed mode?

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