Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Wired or WIFI connection?
Are you experiencing full disconnections as well?
When the disconnect occurs/How often?
Does the disconnection/packet loss happen to one character or multiple characters?
Is a VPN being used when this occurs as well?
Where in game specifically do you get disconnected?
Please confirm what ISP Is being used?
Error Message if game is crashing?


Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!