[Aether] Sargatanas World Technical Difficulties (May 27)

[NOC_NA]

We are currently experiencing technical difficulties with the World below.
The issues are currently being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From May 27, 2025 6:45 a.m. (PDT)
From May 27, 2025 13:45 (GMT)
From May 27, 2025 14:45 (BST)
From May 27, 2025 23:45 (AEST)

[Details]
- Unable to access affected Worlds.
- Unable to travel to affected Worlds via World Visit System or Data Center Travel System.
- Unable to change Home World to that of the affected World using the Update Home World service.
- Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
- Unable to use free company chat when visiting another World while Home World is affected.
- Unable to use some FINAL FANTASY XIV COMPANION app features while Home World is affected. Additionally, characters visiting or data center traveling to the affected World will be unable to purchase from the markets using FINAL FANTASY XIV COMPANION app.

[Cause]
Under investigation

[Affected]
Aether Data Center
Sargatanas World

[NOC_NA]

We are pleased to announce that the technical difficulties with the World listed below have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
From May 27, 2025 6:45 a.m. to 7:23 a.m. (PDT)
From May 27, 2025 13:45 to 14:23 (GMT)
From May 27, 2025 14:45 to 15:23 (BST)
From May 27, 2025 23:45 to 0:23 (AEST)

[Details]
- Unable to access affected Worlds.
- Unable to travel to affected Worlds via World Visit System or Data Center Travel System.
- Unable to change Home World to that of the affected World using the Update Home World service.
- Players who are mid-duty on an affected World would have been disconnected from the server upon exiting the duty, and would have been unable to log back in until World recovery.
- Unable to use free company chat when visiting another World while Home World is affected.
- Unable to use some FINAL FANTASY XIV COMPANION app features while Home World is affected. Additionally, characters visiting or data center traveling to the affected World would have been unable to purchase from the markets using FINAL FANTASY XIV COMPANION app.

[Cause]
Server equipment issue

[Affected]
Aether Data Center
Sargatanas World