Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Could you provide the exact error message(s) received?
Are you running any additional programs alongside Final Fantasy XIV?
Does this crash occur on more than one character?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC at the time of the crash?
Does this crash occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?
Does the issue occur when the graphic settings are lowered?


Once we receive the requested information, we will be happy to investigate the matter further. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!