Constant disconnects in peak times in South America

[MaxwellTrevelyan]

The hop between 213.140.36.86 and 213.140.36.83, which is TELEFONICA GLOBAL SOLUTIONS SL in Brazil is very suspect, as that is a pretty big ping change and packet loss for being the same network node.
That is a sign of a hardware defect or load imbalance issue on their end.

The next jump in ping and higher packet loss is the jump to and within ntt.net, which is the NA network that SE's server is attached too.

So, likely it's the Brazil network's hardware that are triggering the latency and packet loss, of which then is added upon making the jump from Brazil to the US.

These are things that neither SE nor you can fix directly, it's up to those in-the-middle ISPs and networks to fix on their end.

The reason why VPNs can sometimes fix issues like these are in that they may direct the network traffic via different in-the-middle ISPs that may have better hardware and load balance, so that bad or overloaded nodes are skipped, resulting in a better connection.

If you want to know more about your Ping Plotter numbers:

• The first two hops are your PC to the Router
• Hop 3 is the modem, with 4 and 5 being the connection from the modem to the local trunk nodes to your ISP
• Hop 6 is the ISP, WIN EMPRESAS S.A.C. in Peru
• Hop 7 is the jump from Peru to Brazil's TELEFONICA GLOBAL SOLUTIONS SL, with 8 and 9 one of their network nodes (these two IPs are on the same network switch device) and it is likely an exit node for hop 10
• Hop 10 is an exit node of Brazil's TELEFONICA GLOBAL SOLUTIONS SL to trans-cable from there to Miami Florida, USA
• Hop 12 ~ 15 are nnt.net hops from Miami to Los Angles California, USA
• Hop 16 ~ 18 are nnt.net Sacramento California nodes, that exit to Square Enix server which is hop 19

And with that info do you know of any VPN node that might skip the problematic hop?

[lordsaladito]

or at least there should be a way for SE to reroute us

[SukiNeeee]

The hop between 213.140.36.86 and 213.140.36.83, which is TELEFONICA GLOBAL SOLUTIONS SL in Brazil is very suspect, as that is a pretty big ping change and packet loss for being the same network node.
That is a sign of a hardware defect or load imbalance issue on their end.

The next jump in ping and higher packet loss is the jump to and within ntt.net, which is the NA network that SE's server is attached too.

So, likely it's the Brazil network's hardware that are triggering the latency and packet loss, of which then is added upon making the jump from Brazil to the US.

These are things that neither SE nor you can fix directly, it's up to those in-the-middle ISPs and networks to fix on their end.

The reason why VPNs can sometimes fix issues like these are in that they may direct the network traffic via different in-the-middle ISPs that may have better hardware and load balance, so that bad or overloaded nodes are skipped, resulting in a better connection.

If you want to know more about your Ping Plotter numbers:

• The first two hops are your PC to the Router
• Hop 3 is the modem, with 4 and 5 being the connection from the modem to the local trunk nodes to your ISP
• Hop 6 is the ISP, WIN EMPRESAS S.A.C. in Peru
• Hop 7 is the jump from Peru to Brazil's TELEFONICA GLOBAL SOLUTIONS SL, with 8 and 9 one of their network nodes (these two IPs are on the same network switch device) and it is likely an exit node for hop 10
• Hop 10 is an exit node of Brazil's TELEFONICA GLOBAL SOLUTIONS SL to trans-cable from there to Miami Florida, USA
• Hop 12 ~ 15 are nnt.net hops from Miami to Los Angles California, USA
• Hop 16 ~ 18 are nnt.net Sacramento California nodes, that exit to Square Enix server which is hop 19

that just shows TELEFONICA GLOBAL SOLUTIONS SL doesnt usually respond to pings, it doesnt mean there is an issue, if you try a normal tracert you will see that/those nodes rarely answer back.

[Honisixacodow]

Good morning fellow adventurers and thank you all for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following troubleshooting suggestions as it may help resolve the issue:

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.
 

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!