mac launcher keeps crashing as soon as i start it

[drakehorn]

here is what im getting


-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: A79B6631-9D20-40BE-935D-ED365A87FA54
CrashReporter Key: 1AF977A2-BEE5-5781-F5FF-966E3FF13AD1
Hardware Model: MacBookPro18,2
Process: FINAL FANTASY XIV ONLINE [20340]
Path: /Applications/FINAL FANTASY XIV ONLINE.app/Contents/MacOS/FINAL FANTASY XIV ONLINE
Identifier: com.square-enix.finalfantasyxiv
Version: 1.0.8 (1.0.8)
Code Type: X86-64 (Native)
Role: Background
Parent Process: launchd [1]
Coalition: com.square-enix.finalfantasyxiv [2539]

Date/Time: 2025-05-14 10:43:45.4412 -0500
Launch Time: 2025-05-14 10:43:28.5442 -0500
OS Version: macOS 15.3.2 (24D81)
Release Type: User
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0

Triggered by Thread: 0

Thread 0 Crashed:
0 runtime 0x7ff7fff90db0 0x7ff7fff8d000 + 15792


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7fffbe331 x3: 0x0000000000000800
x4: 0x00007ff7fffb94ad x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7fffc8000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000900
x12: 0x0000000000000076 x13: 0x0000000000000013 x14: 0x0000000000000021 x15: 0x00007ff7fffc8914
x16: 0x0000000000000209 x17: 0x00007ff7fffb0aec x18: 0x0000000286363bf3 x19: 0x00007ff7fffbe331
x20: 0x00007ff7fffbe331 x21: 0x00000000000000bf x22: 0x00007ff7fffb4da1 x23: 0x00000002863636c0
x24: 0x000000010800a000 x25: 0x0000000000000009 x26: 0x000000010800a000 x27: 0x0000000000000010
x28: 0x0000000000000009 fp: 0x0000000286363650 lr: 0x00007ff7fffaac94
sp: 0x0000000286363630 pc: 0x00007ff7fff90db0 cpsr: 0x44001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x182245000 - 0x1822d0fff dyld (*) <f2913392-361a-304f-b30d-486be5639e2d> /usr/lib/dyld
0x7ff7fff8d000 - 0x7ff7fffbcfff runtime (*) <11b18945-107e-3e0d-91fa-b5d5ada3c0c4> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"FINAL FANTASY XIV ONLINE","timestamp":"2025-05-14 10:43:45.00 -0500","app_version":"1.0.8","slice_uuid":"f4043131-f27c-35c1-98b7-af1270947394","build_version":"1.0.8","platform":0,"bundleID":"com.square-enix.finalfantasyxiv","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.3.2 (24D81)","roots_installed":0,"name":"FINAL FANTASY XIV ONLINE","incident_id":"A79B6631-9D20-40BE-935D-ED365A87FA54"}
{
"uptime" : 9300,
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro18,2",
"coalitionID" : 2539,
"osVersion" : {
"train" : "macOS 15.3.2",
"build" : "24D81",
"releaseType" : "User"
},
"captureTime" : "2025-05-14 10:43:45.4412 -0500",
"codeSigningMonitor" : 1,
"incident" : "A79B6631-9D20-40BE-935D-ED365A87FA54",
"pid" : 20340,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-05-14 10:43:28.5442 -0500",
"procStartAbsTime" : 223833560062,
"procExitAbsTime" : 224239087971,
"procName" : "FINAL FANTASY XIV ONLINE",
"procPath" : "\/Applications\/FINAL FANTASY XIV ONLINE.app\/Contents\/MacOS\/FINAL FANTASY XIV ONLINE",
"bundleInfo" : {"CFBundleShortVersionString":"1.0.8","CFBundleVersion":"1.0.8","CFBundleIdentifier":"com.square-enix.finalfantasyxiv"},
"storeInfo" : {"deviceIdentifierForVendor":"8704304B-A637-5335-BFFE-4F0FCDBD3FDF","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.square-enix.finalfantasyxiv",
"crashReporterKey" : "1AF977A2-BEE5-5781-F5FF-966E3FF13AD1",
"codeSigningID" : "com.square-enix.finalfantasyxiv",
"codeSigningTeamID" : "JZKSZCX743",
"codeSigningFlags" : 570490881,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"ARAA1AEAgJIgIICawANf1pBAgNIBEADU4TefmsADX9YwQYDSARAA1A==","atPC":"AQCAkiAggJrAA1\/WMEGA0gEQANThN5+awANf1hBDgNIBEADUAQCAkg=="},
"bootSessionUUID" : "6285C54B-C70B-47A9-98AD-6B19846A43ED",
"wakeTime" : 8107,
"sleepWakeUUID" : "A773E136-E388-4AB9-A9F2-7DD8F9765EC9",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"namespace":"ROSETTA","flags":518,"code":0},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":164198,"threadState":{"x":[{"value":34},{"value":0},{"value":140703128347441},{"value":2048},{"value":140703128327341},{"value":0},{"value":44},{"value":0},{"value":140703128387584},{"value":0},{"value":4294966996},{"value":2304},{"value":118},{"value":19},{"value":33},{"value":140703128389908,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":140703128292076},{"value":10841635827},{"value":140703128347441},{"value":140703128347441},{"value":191},{"value":140703128309153},{"value":10841634496},{"value":4429225984},{"value":9},{"value":4429225984},{"value":16},{"value":9}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703128267924},"cpsr":{"value":1140854784},"fp":{"value":10841634384},"sp":{"value":10841634352},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703128161712,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":15792,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 6478385152,
"size" : 573440,
"uuid" : "f2913392-361a-304f-b30d-486be5639e2d",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703128145920,
"size" : 196608,
"uuid" : "11b18945-107e-3e0d-91fa-b5d5ada3c0c4",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=1064K resident=0K(0%) swapped_out_or_unallocated=1064K(100%)\nWritable regions: Total=1.2G written=193K(0%) resident=193K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 1.0G 3 reserved VM address space (unallocated)\n__DATA 76K 4 \n__DATA_CONST 24K 1 \n__DATA_DIRTY 8K 2 \n__LINKEDIT 336K 4 \n__TEXT 752K 2 \n__TPRO_CONST 276K 1 \nmapped file 740K 7 \npage table in kernel 193K 1 \n=========== ======= ======= \nTOTAL 1.2G 31 \nTOTAL, minus reserved VM space 194.3M 31 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"logWritingSignature" : "5a73304e8141e75be10493b6595a32027ec11ca6",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "63508950b3714d3622fc77f7",
"factorPackIds" : {
"SIRI_MEMORY_SYNC_CONFIG" : "6526e111d0c9ce2f459b54a8"
},
"deploymentId" : 240000015
},
{
"rolloutId" : "60da5e84ab0ca017dace9abf",
"factorPackIds" : {

},
"deploymentId" : 240000008
}
],
"experiments" : [

]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}

Model: MacBookPro18,2, BootROM 11881.101.1, proc 10:8:2 processors, 64 GB, SMC
Graphics: Apple M1 Max, Apple M1 Max, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Oct 31 2024 06:06:06 version 20.10.1135.4.8.7.191 FWID 01-e648b845
IO80211_driverkit-1345.10 "IO80211_driverkit-1345.10" Dec 14 2024 17:47:07
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

[Honisixacodow]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconveniences you may have experienced when playing FINAL FANTASY XIV Online. Please try the following troubleshooting methods to resolve the issue:

- Update/reinstall your graphics card drivers (If applicable)
- Update your MacOS software/firmware
- Disable all programs/overlays running in the background (Found in Force Quit)
- Cap the frame-rate limit to 30 or 60 FPS within the game
- Lower the in-game graphics settings
- Make sure your anti-virus software has the appropriate exceptions for FINAL FANTASY XIV

Launching the Mac in Safe Mode: restart the Mac, then immediately press and hold the Shift key. The Apple logo should appear on your display. Release the Shift key when you see the login window. Then, please restart the computer once more.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!