Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Does your laptop have onboard graphics along with a dedicated graphics card?

If so, this may be causing a confliction with the display output when the game tries to run. Please try disabling the "Onboard VGA/graphics" via Windows under "Device Manager" and select the "Display Adapter" option. From there, locate if there is an onboard graphics option and disable it. You can also do this via your motherboard's BIOS. Upon reviewing the System Report provided, the Intel(R) UHD Graphics Card may be causing the game to crash as Integrated Graphic Cards are unsupported by FINAL FANATSY XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!