Getting frequent "An unexpected error has occurred" crashes

[Big-Isaac]

The crashes have been going on since a week or two after 7.2 launched. They occur most frequently when crafting, but also completely at random while doing other tasks.

As far as I can tell, all my drivers are up to date.
Rolled back my GPU driver to an older version.
Did a complete reinstall of the latest GPU driver (DDU and all)
I went into the properties of ffxiv_dx11 and disabled fullscreen optimizations




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i9-13980HX (32 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 24
SYSTEM_BIOS G634JY.331
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32386.609MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34434.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1882.206GB SYSTEM_FREEDISC_SPACE 1255.752GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 Intel(R) UHD Graphics
GRAPHICS_CHIP Intel(R) RaptorLake-S Mobile Graphics Controller
GRAPHICS_VRAM 16050.000 MB
GRAPHICS_SHARED_VRAM 16193.305 MB
GRAPHICS_DISPLAY_MODE 2560 x 1600 (32 bit) (240Hz)
GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a5ca1e921e50985f\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a5ca1e921e50985f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a5ca1e921e50985f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a5ca1e921e50985f\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 32.00.0101.6127 10/11/2024 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown NVIDIA GeForce RTX 4090 Laptop GPU
GRAPHICS_CHIP NVIDIA GeForce RTX 4090 Laptop GPU
GRAPHICS_VRAM Unknown
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_3b5ebde0d1c79737\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_3b5ebde0d1c79737\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_3b5ebde0d1c79737\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_3b5ebde0d1c79737\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7628 4/27/2025 02:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphones (Realtek(R) Audio) {76984F2D-3254-4F3A-9468-72B0B28538E3}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9590.1 10/17/2023 02:00:00
SOUND Speakers (Realtek(R) Audio) {2930148A-C10B-4C35-8C22-FACD2DEEB708}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9590.1 10/17/2023 02:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT N-KEY Device {1D352900-147F-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {87772B20-1483-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {87775230-1483-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {87777940-1483-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT N-KEY Device {1D4073A0-147F-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {87777940-1483-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT N-KEY Device {1D4073A0-147F-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {1D40C1C0-147F-11EF-800B444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {1D40C1C0-147F-11EF-800D444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT N-KEY Device {1D40E8D0-147F-11EF-800E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HIDI2C Device {1D410FE0-147F-11EF-8010444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT N-KEY Device {1D410FE0-147F-11EF-8011444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT N-KEY Device {1D4136F0-147F-11EF-8012444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {87799C20-1483-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0

[Big-Isaac]

UPDATE:
I reinstalled the game, but the crashes persist.

[Big-Isaac]

UPDATE 2:
I read somewhere that flashing my BIOS might help. So I did that.
Booted up the game, joined the Red Alert that was going on in CE, started crafting and 2 steps in, the game crashed again.

Any suggestions? I'm running out of ideas.

[tyvip]

Hello,

I don't have a solution but I have the EXACT same problem ever since 7.2 releases, same 5 minutes - hour crash.

I have uninstall all the mods, and restore game data, still crashes.

[Honisixacodow]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Does your laptop have onboard graphics along with a dedicated graphics card?

If so, this may be causing a confliction with the display output when the game tries to run. Please try disabling the "Onboard VGA/graphics" via Windows under "Device Manager" and select the "Display Adapter" option. From there, locate if there is an onboard graphics option and disable it. You can also do this via your motherboard's BIOS. Upon reviewing the System Report provided, the Intel(R) UHD Graphics Card may be causing the game to crash as Integrated Graphic Cards are unsupported by FINAL FANATSY XIV.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!