Constant issues logging in

[Raven76]

For the last week I have been issues logging into the game. Either the launcher doesn't load, can't do a version check, can't connect to lobby (2002 error) or once I get past all that it won't load into the character and kicks me back to the lobby. I have to try and retry several times and sometimes in doing that it kicks me all the way out to the launcher and I have to start over again. I have to keep doing this until the game eventually lets me in.
My wife is also encountering the same problem, as is a friend of ours who also plays in a nearby town. This is affecting us on both mac's M1 and M4 as well as on a windows machine.
We have tried to update/reset the launcher and still have the same issues.
Ticket was opened but the only response was to clear cache and cookies from browser and make sure its up to date. This is something that is done regularly and shouldn't affect you going from character selection to getting into the game.
Any advice with this would be appreciated as we haven't seen anything posted anywhere for it but have seen commentary in chats in game over it.

***EDIT*** We also tried this on our playstation 5, while we don't have all the way through Dawntrail we do have access to previous content on that account, however we are encountering exactly the same login issues on the playstation so it is definitely not an issue on our end

[Loreilei]

+1 for this. I am also having the same issue. It's a terrible toss up to see whether I can actually get in or not.
Once I manage to get logged in on my character, it works fine.
My suspicion is that it's some kind of networking/routing issue on Square's side. Hoping maybe the upcoming All Worlds maintenance resolves this. I also occasionally get an error when the Launcher where it usually loads the username/password/one-time fields instead says "ffxiv-login.square-enix.com took too long to respond".
I'm also a Steam user, if that makes any difference.
Also worth noting I've seen the following errors:
90002, 10105, 2002
From this.
Edit: I'm also pretty certain this started sometime mid-last week for me. Maybe around 6/11/25.

Personally, I've tried the following, but still having issues:

• Installed all available windows updates, updated graphics drivers, BIOS updates, etc.
• Repaired the game.
• Reset, restored, and re-patched the game.
• Clean uninstall/reinstall of the game
• Ran sfc /scannow and dism /online /cleanup-image /restorehealth
• Contacted my ISP, and a new modem was installed.
• I have also adjusted old internet explorer/internet properties settings to what I've seen recommended in other threads.
• Clean Uninstalled/Reinstalled Steam (but Steam does not appear to be the issue in this instance).
• Ran Steam and FFXIV as an Administrator.
• Added the appropriate Port Forwarding through my Router for the game.
• Issue is replicable on my wife's computer as well.
• EDIT: Forgot to include that, I also ran netsh winsock reset, and flushed my DNS.

[Raven76]

Thank you for confirming on the forums that it's not just me (I have seen it in game but not on forums so far). As frustrating as it is trying to get in, it's even more frustrating dealing with technical support. Every response they provide is putting it on the user, when this is definitely not the case. For a game with such a good reputation for the community and how they treat players, their technical support is severely letting them down. Like you I really hope the extended maintenance on Monday solves this issue.

[Loreilei]

No trouble at all. I imagine trying to provide support for a large community like this is tough, doubly so when you factor in all of the different versions of the OS/Game that are out there along with the different combinations of parts/factors (CPU, GPU, Motherboard, Wifi, ISP, etc.). I definitely understand your frustration and am experiencing it too, but hopefully someone will get back to us sooner rather than later.

The best thing we can do is continue to advocate for ourselves, and hope that their Customer Support shakes out in some way/shape/form.

[Xupojoonyohl]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the trouble you have been experiencing while playing Final Fantasy XIV Online. I would like to suggest the following methods below to help resolve the issue.


Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040




We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Darkmatter]

I'm having the same issue too, even after the recent maintenance that i hoped would fix things. Constant 90002/90001/10105 errors when logging into characters; regularly receiving 2002 error while connecting to different datacenters.
Also playing through steam if theres any connection there

I've also tried all of the following:

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

in addition, I've:
updated all graphics drivers
updated to the latest windows update
renewed my IP address and flushed DNS
changed my preferred DNS server to 8.8.8.8
added exception rules to my firewall and security software
completed a full network reset
deleted the contents at documents/mygames/ffxivarr

The issue persists throughout the day, it doesn't matter if I'm playing in the morning or during peak hours.
I have been playing FFXIV for 5+ years without issue and it only started occurring in the last week with no obvious changes on my end and no connection issues to any other games/services.

[Raven76]

My wife too has been playing since ARR and encounters these issues, its sad that technical support seems focussed on blaming the issues on the user, not to mention not reading the actual issue and constantly giving me widows directions when I am not playing on a windows machine

[Raven76]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the trouble you have been experiencing while playing Final Fantasy XIV Online. I would like to suggest the following methods below to help resolve the issue.


Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040




We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Unfortunately the steps you provided are not for the systems I use. As stated in my post this is affecting MAC and PS5, neither of which have options such as run as administrator. This is the same response that the bug report provided, which is unusable on the systems I use.

[Loreilei]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the trouble you have been experiencing while playing Final Fantasy XIV Online. I would like to suggest the following methods below to help resolve the issue.


Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040




We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I have also tried all of the steps here, many of these steps had been taken before this post as well, no luck.

I've been playing since 2018, to echo Darkmatter above, and have never had these problems. My conclusion with all of the troubleshooting that I've done, is that there is some kind of issue on the server-side with regard to incoming connections/connection requests. I can also confirm that it does not matter what time of day I try as well, it continues to occur and actively makes it difficult to get in and play the game.

I don't know how this issue gets escalated, but I would like to request it be escalated.

[Loreilei]

As an update, through no efforts of mine whatsoever, it appears that the issue has been resolved for me.

https://na.finalfantasyxiv.com/lodes...dc74979b42733f
https://na.finalfantasyxiv.com/lodes...85cfdb8aae44af

While my issue has been ongoing longer than the DDoS mentioned in the links above, whatever was done to recover from it seems to have resolved it for me.