90002 Disconnect error

[Dharnyle]

It has returned and reared its ugly head... AGAIN.

What do I need to do to fix it even though FFXIV is the ONLY thing I engage in that gets these constant disconnects.

[Dharnyle]

These disconnects are bad enough that I lag out and get disconnected when trying to do dungeons, trials, raids or frontlines. It's also horrible when attempting to participate in any of the Moon events like Mech Ops, Red Alerts or CE's... basically any of the FATE events.

[Tonjiar]

You'll need to provide a trace route.

If running windows:
Ping plotter has a free version that will show historical stats and a graphical view or open up command prompt and run tracert 204.2.29.241.

I recommend not listing the first couple of hops publicly in your trace route and only provide the full trace route to SE.

[Jondolar]

Having same issue this morning. No internet problems of any kind. No packet loss.

[Dharnyle]

Tracing route to 204.2.29.241 over a maximum of 30 hops

1 2 ms 4 ms 2 ms 192.168.68.1
2 5 ms 3 ms 3 ms 01.a0.d12c.cidr.airmail.net [209.44.160.1]
3 5 ms 2 ms 3 ms 10.108.1.122
4 5 ms 3 ms 3 ms 2c.be.425e.riseb.net [66.94.190.44]
5 4 ms 3 ms 2 ms 26.be.425e.riseb.net [66.94.190.38]
6 3 ms 2 ms 3 ms 0.ae53.er3.dfw2.us.zip.zayo.com [72.10.75.60]
7 * 3 ms 4 ms ae3.er1.phx4.us.zip.zayo.com [64.125.30.108]
8 * * * Request timed out.
9 5 ms 3 ms 3 ms zayo.ntt.ter1.dfw2.us.zip.zayo.com [64.125.15.71]
10 5 ms 2 ms 3 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
11 36 ms 43 ms 38 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 48 ms 49 ms 49 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 50 ms 82 ms 49 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 50 ms 50 ms 50 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 47 ms 49 ms 47 ms 204.2.29.241

Trace complete.

[Tonjiar]

Tracing route to 204.2.29.241 over a maximum of 30 hops

1 2 ms 4 ms 2 ms 192.168.68.1
2 5 ms 3 ms 3 ms 01.a0.d12c.cidr.airmail.net [209.44.160.1]
3 5 ms 2 ms 3 ms 10.108.1.122
4 5 ms 3 ms 3 ms 2c.be.425e.riseb.net [66.94.190.44]
5 4 ms 3 ms 2 ms 26.be.425e.riseb.net [66.94.190.38]
6 3 ms 2 ms 3 ms 0.ae53.er3.dfw2.us.zip.zayo.com [72.10.75.60]
7 * 3 ms 4 ms ae3.er1.phx4.us.zip.zayo.com [64.125.30.108]
8 * * * Request timed out.
9 5 ms 3 ms 3 ms zayo.ntt.ter1.dfw2.us.zip.zayo.com [64.125.15.71]
10 5 ms 2 ms 3 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
11 36 ms 43 ms 38 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 48 ms 49 ms 49 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 50 ms 82 ms 49 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 50 ms 50 ms 50 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 47 ms 49 ms 47 ms 204.2.29.241

Trace complete.

Your hop 10
10 5 ms 2 ms 3 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]

is the NTT ALT-TX hard failover that I reported about here https://forum.square-enix.com/ffxiv/...P-NTT-...AGAIN

NTT sucks sorry, they are impacting a lot of player throughout the day.

[Dharnyle]

Is there anything I can do?

[Xupojoonyohl]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. We would like to recommend the following troubleshooting:

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.


Lastly, we suggest power cycle the router by shutting it down and leaving the power supply unplugged for 5-10 minutes.


We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dharnyle]

I did all that and then did another trace and got almost the exact same numbers.

Tracing route to 204.2.29.241 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.68.1
2 5 ms 2 ms 2 ms 01.a0.d12c.cidr.airmail.net [209.44.160.1]
3 6 ms 2 ms 3 ms 10.108.1.122
4 5 ms 4 ms 3 ms 2c.be.425e.riseb.net [66.94.190.44]
5 6 ms 3 ms 3 ms 26.be.425e.riseb.net [66.94.190.38]
6 4 ms 3 ms 3 ms 0.ae53.er3.dfw2.us.zip.zayo.com [72.10.75.60]
7 8 ms 3 ms 8 ms ae3.er1.phx4.us.zip.zayo.com [64.125.30.108]
8 * * * Request timed out.
9 30 ms 42 ms 12 ms zayo.ntt.ter1.dfw2.us.zip.zayo.com [64.125.15.71]
10 5 ms 2 ms 2 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
11 38 ms 37 ms 38 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 57 ms 49 ms 49 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 49 ms 73 ms 53 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 49 ms 50 ms 49 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 49 ms 49 ms 49 ms 204.2.29.241

Trace complete.

[Dharnyle]

I especially enjoy being selected as a pilot for a Mech Ops. Getting to the operation zone and then getting disconnected, losing the pilot license and the big bag. That's oh so much fun! It's amazing how I get to pay to play but can't actually play because of a persistent problem that is NOT on my end.