Rubberbanding and high ping

[Awatatata]

Experiencing really bad ping (200ms) usually late at night at around 9pm EST onwards.
it just happens randomly while i'm doing trials/normal raids (normal, savage, ex, etc).

The problem is only with 14 itself, every other game is fine, my connection is also completely fine. Im not quite sure what to do, and the game has become pretty much unplayable for me. i submitted a ticket about it but not entirely sure where to go from here. this is what i got when i did that trace thing.

1 1 ms <1 ms 1 ms 192.168.100.1
2 4 ms 2 ms 2 ms 10.246.128.1
3 4 ms 7 ms 10 ms 10.180.23.153
4 2 ms 2 ms 3 ms 10.180.23.154
5 4 ms 4 ms 4 ms 10.180.23.185
6 23 ms 21 ms 21 ms 201-174-154-1.transtelco.net [201.174.154.1]
7 18 ms 19 ms 18 ms 201-174-253-77.transtelco.net [201.174.253.77]
8 18 ms 18 ms 18 ms ae-44.a00.dllstx14.us.bb.gin.ntt.net [157.238.231.210]
9 18 ms 18 ms 18 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
10 38 ms 37 ms 37 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 49 ms 61 ms 47 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 217 ms 207 ms 205 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 215 ms 206 ms 204 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 194 ms 173 ms 168 ms 204.2.29.122

[Miohazuki]

Experiencing really bad ping (200ms) usually late at night at around 9pm EST onwards.
it just happens randomly while i'm doing trials/normal raids (normal, savage, ex, etc).

The problem is only with 14 itself, every other game is fine, my connection is also completely fine. Im not quite sure what to do, and the game has become pretty much unplayable for me. i submitted a ticket about it but not entirely sure where to go from here. this is what i got when i did that trace thing.

1 1 ms <1 ms 1 ms 192.168.100.1
2 4 ms 2 ms 2 ms 10.246.128.1
3 4 ms 7 ms 10 ms 10.180.23.153
4 2 ms 2 ms 3 ms 10.180.23.154
5 4 ms 4 ms 4 ms 10.180.23.185
6 23 ms 21 ms 21 ms 201-174-154-1.transtelco.net [201.174.154.1]
7 18 ms 19 ms 18 ms 201-174-253-77.transtelco.net [201.174.253.77]
8 18 ms 18 ms 18 ms ae-44.a00.dllstx14.us.bb.gin.ntt.net [157.238.231.210]
9 18 ms 18 ms 18 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
10 38 ms 37 ms 37 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 49 ms 61 ms 47 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 217 ms 207 ms 205 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 215 ms 206 ms 204 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 194 ms 173 ms 168 ms 204.2.29.122

If you are on PC try using a vpn .if vpn solved the problem .then that means your internet isp is taking a route at that current time that is causing this issue .

[Honisixacodow]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Wired or WIFI connection?
Are you experiencing disconnections as well?
When the disconnect occurs/How often?
Does the disconnection happen to one character or multiple characters?
Is a VPN being used when this occurs?
Where in game do you get disconnected?
What ISP Is being used?

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Tonjiar]

Experiencing really bad ping (200ms) usually late at night at around 9pm EST onwards.
it just happens randomly while i'm doing trials/normal raids (normal, savage, ex, etc).

The problem is only with 14 itself, every other game is fine, my connection is also completely fine. Im not quite sure what to do, and the game has become pretty much unplayable for me. i submitted a ticket about it but not entirely sure where to go from here. this is what i got when i did that trace thing.

1 1 ms <1 ms 1 ms 192.168.100.1
2 4 ms 2 ms 2 ms 10.246.128.1
3 4 ms 7 ms 10 ms 10.180.23.153
4 2 ms 2 ms 3 ms 10.180.23.154
5 4 ms 4 ms 4 ms 10.180.23.185
6 23 ms 21 ms 21 ms 201-174-154-1.transtelco.net [201.174.154.1]
7 18 ms 19 ms 18 ms 201-174-253-77.transtelco.net [201.174.253.77]
8 18 ms 18 ms 18 ms ae-44.a00.dllstx14.us.bb.gin.ntt.net [157.238.231.210]
9 18 ms 18 ms 18 ms ae-13.r22.dllstx14.us.bb.gin.ntt.net [129.250.3.46]
10 38 ms 37 ms 37 ms ae-4.r26.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 49 ms 61 ms 47 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 217 ms 207 ms 205 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 215 ms 206 ms 204 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 194 ms 173 ms 168 ms 204.2.29.122

So hop 14 timing out doesn't mean that's the issue. It normally means that whatever the device is doesn't respond to ICMP requests. Firewalls or other security devices normally do not respond.

Your real issue is in between hop 11 and 12, you can see the latency jump from a 47-61ms to a 205-217ms response time.
11 49 ms 61 ms 47 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 217 ms 207 ms 205 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]

This is within NTT's network infrastructure, specifically their nodes in Sacramento. NTT is hot garbage of a provider/ISP.

SE needs to contact NTT to work this out because SE is NTT's customer. Your provider can't help.

The only thing you can do is to fill out SE's form at the bottom of the link below in the "Providing information on packet loss and lag" section. Unless you already did that.
https://support.na.square-enix.com/c...382&la=1&fty=2