Blank character select screen, lobby error 2002

[Eldarion79]

Yeah back to not loading characters again this morning. I was hopeful last night that it would be solved but it's back to not loading characters again as of 10 am.

NZ
2Degrees

[RoaroftheEarth]

One NZ user here, Still the same issue with not being able to log in. I just sent a support message over to them, hopeful others do the same.

[eldorno]

My sister and I are both encountering this issue this morning -- 2Degrees (NZ)

[SoloD007]

To fellow WOLs in NZ. Can anyone confirm if ONE NZ or other mobile broadband providers work to get to Materia? 2Degrees Mobile does not work for me. Looking into a hotspotting with a pre-paid mobile temporarily until this gets sorted. Thank you.

Hello. I can confirm that One.NZ ISP doesn't work..... I hope this issue gets resolved soon.

[Nemir_Wolf]

Having this issue with Slingshot in NZ. Was hoping it would be fixed today when I got on.

[Darkrai4014]

Id strongly encourage as many people as possible to contact their ISPs and let them know that an MTU issue is causing the game to not be able to login to the date center.

This should encourage them to try and fix something on their end (if they can)

[Grimmnzl]

Nemir I have emailed slingshot to see if they can fix the issue on there end fingers crossed

[Meillear]

I'm also on Slingshot, so fingers crossed they can fix it. There's apparently a tik tok that shows how to change Xbox mtu settings, too. Not sure if you're on console too though.

[Darkrai4014]

Well I got in contact with 2degrees, but according to them nothing can be done on their side. I made a post on whirlpool as well in case that could help with anything.

Still not able to login, I will have to say the support for 2degrees wasnt that great, since they tried to get me to use a static IP (that they charged me for) which didnt work.

They recommended I try port forwarding, but I'm not convinced that will affect much since the game was perfectly fine for a very long time up until this point. They recommended logging into my router and seeing if i can change MTU settings there as well to see if it will help.

Not sure what to do from here, wondering if something needs to be done on SEs side.

[TheFirstKel]

Most tier-1 customer service people just follow their scripts, but this is tier-2 or even network technicians' level.

One NZ just wants to know if the internet is working. If so, they'll say it's the manufacturer's problem. However, I'd advise people to call their ISP and let them know there's a routing issue and that the ISPs need to try telling their upstream to sort it.

Pointing to the Whirlpool forum post with the Superloop might be handy. Also, request that they traceroute to the Materia DC's IP (153.254.80.103) so they can see the route problem.