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  1. #1
    Player
    Katsubaka's Avatar
    Join Date
    Apr 2025
    Posts
    7
    Character
    Akatsubaki Ookami
    World
    Ravana
    Main Class
    Sage Lv 100

    Blank character select screen, lobby error 2002

    I log into my account and it shows a completely blank screen of the character select before booting to desktop with 2002 error. I can swap to JP data center where I have alts and that works just fine. Only issue is with Materia and 2 of my accounts. FF14 status says servers working fine and no one else experiencing this issue from my Materia friends. I used a wired connection and its speed is as usual

    Edit: TLDR A small minority of players from Australia and NZ now suddenly cannot connect to the Materia Data Center but can connect to JP/EU/NA Data Centers. Majority of us are on Exetel/Superloop which share the same infrastructure, others include Dodo, 2Degrees and Tangerine ISP. Some of us are contacting our ISP whilst we await a possible moderator/developer to investigate.

    The only fixes are either A VPN set to Australia (NordVPN, Mudfish and ExpressVPN tested) or using an alternate ISP via phone hotspot/tether.

    Edit 2: Exetel/Superloop and Dodo have been resolved. The FF14 upstream carriers had a MTU issue resulting in packets not being sent properly. If youre still unable to connect to Materia, contact your ISP stating you're playing on PC and 'cannot connect to the OCE servers specifically (153.254.80.103) '

    Final Edit: Seems most people are reporting they are able to connect as normal from the affected ISP
    (4)
    Last edited by Katsubaka; 04-06-2025 at 08:21 PM.

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