Blank character select screen, lobby error 2002

[AphiSerafall]

Thank you! I'll look into it

[Witchwood]

So just had a chat with mine; they claimed they did something on their end, but upon restarting my modem it is still having issues. The only change I noticed was that it started timing out on the 5th hop to the server instead of the 6th.

I ain't good with calls so whoever does go ahead with that let us know what's said!

[Wevvin]

I'm also having the same problem. With 2degrees in NZ too. I've just asked my Network Engineer friend who works at 2degrees to have a look into it. It must be some connectivity / route issue to the datacentre in Australia that these ISP's share. Will post an update once I hear back from him.

Update: Unfortunately my Network Engineering friend was unavailable during the weekend. I have logged a ticket with the 2degrees Network Operations Team (NOC) and let them know it looks like an MTU issue (and have linked them to the Whirlpool forum post where their Network Engineers have fixed the issue for their customers). Hopefully the NOC team will pass the ticket to the Network Engineers first thing Monday and we can get this resolved.
For players in NZ with 2degrees, if you contact them you can reference ticket #: INC0604594.

[Eldarion79]

To fellow WOLs in NZ. Can anyone confirm if ONE NZ or other mobile broadband providers work to get to Materia? 2Degrees Mobile does not work for me. Looking into a hotspotting with a pre-paid mobile temporarily until this gets sorted. Thank you.

[Sev7]

Same problem on ONE NZ, got kicked off last night and haven't been able to log in since. Other DCs are fine, it's just Materia.

[Wevvin]

To fellow WOLs in NZ. Can anyone confirm if ONE NZ or other mobile broadband providers work to get to Materia? 2Degrees Mobile does not work for me. Looking into a hotspotting with a pre-paid mobile temporarily until this gets sorted. Thank you.

That's really strange! I have 2degrees Mobile too and it worked for me when I hotspot to my PC.

[Eldarion79]

That's really strange! I have 2degrees Mobile too and it worked for me when I hotspot to my PC.

Thanks @Wevvin. I can now also confirm 2Degrees Mobile is now working. It was not last night and this morning. I've untrapped my JP main from Materia and can play now but Materia alts are still inaccessible. Also, I like playing in materia because my Ping is not as crap when I'm in JP. Sigh. So just the hardline bb for 2Degrees now.

[SoloD007]

To fellow WOLs in NZ. Can anyone confirm if ONE NZ or other mobile broadband providers work to get to Materia? 2Degrees Mobile does not work for me. Looking into a hotspotting with a pre-paid mobile temporarily until this gets sorted. Thank you.

Hello. I can confirm that One.NZ ISP doesn't work..... I hope this issue gets resolved soon.

[-xaelis-]

That's great! Thank you so much!^^

(Same issue here. -- All other places connect for me except Oceania where my main is.)

[FaeWilds]

I'm working around this by using the Telstra internet from my phone, which is very not ideal but it means I can play. So in summary:

Telstra: Materia works
Superloop: Materia can't connect