Random directx error crashes

[ThetaCoder]

Sadly, welcome to the club. I have the exact same problem, and have been fighting with SE since Feb, with no resolution.

Nice job so for on the diags, some other things they may tell you to try, just to beat them to the punch.

- Disable full screen optimizations for the executable
- Check that the built in GPU is disabled (may not be possible since your on a laptop)
- Silly, but make sure the OS is fully updated
- Also silly, but try giving the ffxiv_dx11.exe a higher cpu priority through task manager (did squat for me, but they did ask)
- A very minor thing that got a very small amount of stability was to turn down/off the shadows and their quality.
- I see you have Steam and a few other loaders. If FF14 is not the team version, they will ask that you shut them all down.
- I don't know if it's still true, but Nahimic used to have a REALLLY bad rap, and wasn't good to have on a machine, but it may not be removable in your situation, and it shouldn't really affect FF14, just a side note.

I feel for you, as the crashes make it difficult to play, let alone enjoy the game now. I don't know if any of these will help, or give you more stability, but they are thing SE is likely to ask you to try. My read is that they have a problem with the game, no clue where it is, or are unwilling to admit it or address it. But that's me after 6+ weeks of trying to resolve it.

Good luck.

[rebeka139]

Thanks for advice Theta. I did have one crash in 7.1 that was error codeless like yours, but it was a one time thing. Not sure if disabling the integrated graphics card is possible, will put that at the bottom of the list to try. And I did try without Steam and other game loaders.

Adding some things I tried

• Disable full screen optimizations (not full screen anyhow *shrugs*)
• Normal texture resolution instead of high (forgot to try that)
• Shadows on extra low everything (gosh they look bad and flickery like that lol)
• Having Windows GameBar completely uninstalled and very much installed and open. That DCOM error just seems to be happening at the same as crashes, and happens even when GameBar is uninstalled.

And a new patch means new error codes. Getting the top set of codes in MANY areas, even Aurum Vale which to me feels like not a graphically intense area.


Also, in reading the post about my previous laptop's problem, I remembered Event Viewer exists. Got 6 errors around when the above two popups happened, not sure if any of them line up time wise as I looked later. All 6 errors were:

Source: DistributedCOM
Event ID 10010
The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout.

I uninstalled the game bar, but I need to go to bed, so will test that one next and just leave event viewer up on the second monitor.

[ThetaCoder]

Yeah, laptop graphics are a bit odd, as even if you have a 'dedicated' GPU, it shares a lot of the same physical pathways and such as the onboard, so things get oddball. Laptops also sometimes have different drivers than their desktop counterparts.

Yes, Turning those settings down isn't a real fix, it's more of a way to try and give you a bit more stability in the game before it crashes.

I seem to (haven't gone back and counted) have longer stretches of playability when I'm not in any ARR or DT areas, of course, this does limit what one can do if they are trying to play the current content.

The errors in Event Viewer are just some of the multitude of little tiny MS hiccups they haven't fixed, and have nothing to do with FF14. I've watched the event viewer while playing and nothing from the game has ever popped up.

Ultimately the things I was mentioning are just things SE will have you try if you ever get a hold of them, so you can cut them off at the pass sort of and save some time. Hopefully for you, me and the other people with this issue someone starts seeing a real issue and gets it fixed.