I had the same thing happen, but this didn't work for me, sadly.

I entered into a bank screen where it simply said, "... Anony?" in my chatbox. Clicking the screen wound not advance, hitting enter would not advance, and I could type into my chat log but couldn't send anything.

I left it like this for about 5 minutes before force-crashing, at which point I reloaded and the quest was nowhere in sight.

Frustrated.