A lot of crashes only on certain bosses(raid8/24 and some Trials.

[remiff]

Since the 7.1 update, and even worse with 7.2, my PC shuts down after certain animations for no apparent reason on some 24/8-man raid bosses and certain Trials. However, I have no issues in dungeons or open-world zones, even when doing hunts, which is quite frustrating.

I also tested other games with maximum graphics settings, and I have no problems. Even when lowering the graphical settings and massively reducing the resolution in FFXIV, the issue persists. This only happens in FFXIV, which is annoying because I had no issues in 7.0.

Despite updating my drivers multiple times, trying different solutions, reinstalling the game, and even deleting a file to reset the graphics settings, nothing changes. I have no idea where the issue comes from—my PC simply shuts down and restarts.**

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\remib\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.20
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 16321.055MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18753.055MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 1568.168GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8059.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.527 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9d15b9aa9e1c885b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9d15b9aa9e1c885b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9d15b9aa9e1c885b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9d15b9aa9e1c885b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.7283
SYSTEM_GRAPHICS_DRIVER_DATE 3/14/2025 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Haut-parleurs (Logitech G432 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {84AC87BE-BDC6-4301-BB60-487E22088880}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2024.7.60.8851
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 8/15/2024 01:00:00
SYSTEM_SOUND U28H75x (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D88BF14B-7A7B-4780-B56B-59A622BB0D35}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.3.2
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/28/2024 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0791D080-216A-11ED-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07930900-216A-11ED-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DCD48E0-558B-11EB-8001444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07935720-216A-11ED-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0793CC50-216A-11ED-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0794B6B0-216A-11ED-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DD33C50-558B-11EB-8002444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07952BE0-216A-11ED-8006444553540000}
SYSTEM_INPUT_NAME Razer Ornata V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DD53820-558B-11EB-8003444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {933E81F0-A65D-11ED-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DD58640-558B-11EB-8004444553540000}
SYSTEM_INPUT_NAME G432 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {441D67B0-8944-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {441DB5D0-8944-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {441F3C70-8944-11E9-8007444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {441F6380-8944-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Freezes and Crashes in FFXIV Dawntrail - Google Chrome
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

VASCO DIGIPASS e-ID plugin
Adobe AIR
Logitech G430 Driver
Google Chrome
Microsoft Edge
Microsoft Edge WebView2 Runtime
OCCT 4.5.1
Razer Cortex
Razer Synapse
Steam
VLC media player
WinRAR 5.71 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
Adobe AIR
Avast Update Helper
Microsoft GameInput
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft .NET Host - 6.0.13 (x86)
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Java Auto Updater
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft .NET Runtime - 6.0.13 (x86)
Realtek Ethernet Controller Driver
Microsoft Office Excel Viewer
Microsoft Windows Desktop Runtime - 6.0.13 (x64)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft .NET Host FX Resolver - 6.0.13 (x86)
UE Prerequisites (x64)
Adobe Refresh Manager
Microsoft Windows Desktop Runtime - 6.0.13 (x86)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
Microsoft Windows Desktop Runtime - 6.0.13 (x86)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Assistant Mise à jour de Windows 10
MSI Gaming APP
Connective Signing Plugins
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Belgium e-ID viewer 4.4.14 (build 4135)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Bitdefender Total Security
Bitdefender Agent
eID Web Browser Middleware
Logitech - Assistant pour jeux vidéo 9.02
Microsoft OneDrive
Tomb Raider IV-VI Remastered
Phasmophobia
Shadow of the Tomb Raider
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Java 8 Update 261 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
RomStation 2.2
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft .NET Runtime - 6.0.13 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Windows Desktop Runtime - 6.0.13 (x64)
Microsoft .NET Host FX Resolver - 6.0.13 (x64)
Contrôle d’intégrité du PC Windows
Microsoft .NET Host - 6.0.13 (x64)
VASCO DIGIPASS Secure Card Reader Driver
DriversCloud.com
Adobe Acrobat (64-bit)
NVIDIA Pilote graphique 572.83
Application NVIDIA 11.0.2.341
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA Logiciel système PhysX 9.23.1019
NVIDIA FrameView SDK 1.5.10819.35301613
NVIDIA Pilote audio HD 1.4.3.2
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.2.0
NVIDIA Virtual Audio 4.65.0.3
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Update for x64-based Windows Systems (KB5001716)
Belgium e-ID middleware 5.1.8 (build 6030)
UE Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001CBC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004B18
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000015E0
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\134.0.3124.85\msedgewebview2.exe 00004270
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004AF4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000048DC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004A84
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000021A8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00001E44
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004CC4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000024A8
C:\Program Files (x86)\Steam\steam.exe 00004F24
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00001BEC
C:\Program Files\Bitdefender\Bitdefender Security App\bdagent.exe 00003D50
C:\Program Files\Bitdefender\Bitdefender Security\bduserhost.exe 00003740
C:\Program Files\LGHUB\lghub_agent.exe 00004334
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00004DC0
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00004218
C:\Program Files\Microsoft OneDrive\25.035.0223.0003\FileCoAuth.exe 00004230
C:\Program Files\Microsoft OneDrive\25.035.0223.0003\Microsoft.SharePoint.exe 00005110
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00004158
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002A74
C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2509.4.0_x64__cv1g1gvanyjgm\WhatsApp.exe 00002344
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.25022.70.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00003E84
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.25011.10061.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000286C
C:\WINDOWS\Explorer.EXE 00002F50
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003D34
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003618
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003F60
C:\WINDOWS\system32\DllHost.exe 000031D8
C:\WINDOWS\system32\sihost.exe 00002B08
C:\WINDOWS\system32\svchost.exe 00003D70
C:\WINDOWS\system32\taskhostw.exe 00002CC8
C:\WINDOWS\system32\wbem\unsecapp.exe 00004D9C
C:\Windows\System32\CompPkgSrv.exe 00004864
C:\Windows\System32\RuntimeBroker.exe 0000371C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002268

[DarkArvan]

Try uninstall any Razer apps and Bitdefender (you don't need any additional security suite). Disable any overlay (discord, steam etc.) - they may interfere with FFXIV.

[remiff]

The crashes are caused by the FSR, I need to lower the 3D resolution from 100 to 80.
The fluctuations in FPS during big animations are definitely causing tension issues i dont know why.