Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Game Masters is necessary in regards to this concern. We understand the frustration this matter may cause. Based on your information, this concern can only be handled by a Game Master in-game. You may contact a Game Master using the /supportdesk command for further assistance. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received. Unfortunately, we are unable to assist on the forums for these type of issues.

Please note Final Fantasy XIV also has an in-game report function: [System Menu] > [Support Desk] > [Contact Us] > [Report Harassment/Cheating] in order to report the player. This will create a ticket in order for the Game Masters to investigate the issue further.

Thank you for visiting the Final Fantasy XIV Technical Support Forums, please take care.