Is the Payment Processor Error ever going to be Fixed?

[User202503201232]

The address submission on the Square Enix Account website has been broken since April 2024, ever since SE acquired a new payment processor. My old account's address has been the same for a few years now, but it has repeatedly been rejected with the "The address is invalid. Please confirm the entered data" due to my registered region being different from my address. An issue I haven't had , again, until SE acquired this new payment processor.


I've been waiting since November 2024, when the subscription for my original account had expired, for this error to be acknowledged and finally resolved. Especially since the Visa and Mastercard error problems was solved decently quickly back in July 2024. But there's been absolutely zero talk about this problem from SE and the dev team. And players across the internet, no matter where I go to online, seems to stop talking about it abruptly around September 2024.

I've tried submitting tickets to Square Enix help line to get this issue resolved several times, but all I get is a canned automatic response where I get the same set of possible solutions to my problem told to me over and over again. I've tried all the solutions suggested, but none of them work.

So, with my current brand new account I was forced to buy in order to even play this game again, I thought to ask this question on the official forums to see if any players know any solutions they've tried where your region doesn't match where you currently live, but you've been able to submit your address regardless successfully and continue to pay your subscription with no problem.

Either that or it would be nice if a GM could get this problem kicked up to someone at SE who could look into this and finally get this issue resolved.

Use a fake address. Helps you dodge taxes too (use Delaware)! ... Not that you should do that! wink wink nod nod

Oh... you want the problem actually solved? Well... Sorry but they're too busy making FF9 Remake!