Trying to download game, getting errors 30437 30413. Can’t close errors or launcher

[ElvenArcane]

I can't close the error prompts that popped up. Either by pressing OK, the X on either the prompt or launcher, or through the icon on the taskbar. Can't close the launcher either. Computer's not frozen so I can do other things. I tried restarting my computer, but I keep getting messages saying that it interrupted the shutdown/restart

[Qzthlxfpwm]

Good morning, fellow adventurers, and thank you all for posting in the Final Fantasy XIV Technical Support Forums.

In order to get a better sense of the problem, could you please provide the following information?

Please provide:
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Troubleshooting steps taken so far

What Platform? (Steam/Windows/Mac etc.)

Are there other programs being used when running FFXIV?

In addition, we would like you to click on ‘Start’ or the ‘Windows’ icon and click ‘Run’. At the run line, please type ‘DXDIAG’, and hit ‘OK’. Then click “Save all information” (in the DXDIAG window) and save it to a .txt file. Copy all that information and reply to this email with it. Please also include all details involved with the problem for investigation on our end.

We thank you for your understanding regarding this matter, and we hope to see you online!