dropping frames followed by a directx 11000002 error crash

[stelladrops]

Issues continue after a clean boot.

[ThetaCoder]

Just a shot in the dark here.

In your information it mentions the GPU Reset flag has been set. This might be related. If you haven't yet, try updating the drivers. If you can, I recommend removing them from Add/Remove programs, then using DDU to fully remove the remnants, and re-install from a fresh install from the manufacturers website, and use the clean install.

Also, for this and the one below, get the drivers from the laptop makers site. A sad truth is that laptop makers often have special changes made to the chips and the true source makers (Intel/Nvidia/AMD) will not work properly. Anything in the name of longer battery life and an extra fps in some benchmark.....

Tech support will ask you to do this anyways. I'm fighting my own crashing issue, and this was a step I took, didn't help, but got me 1 more step ahead of the normal steps they will ask you to take.

I would also check that the onboard Intel graphics are also updated. Although they shouldn't be interfering, they can, and in my case, I was asked by Intel to do this on my desktop. On a laptop the issue gets a little more muddy as the discrete cards are only mostly discrete, but still share many of the same internal bus and data lines as the onboard.

Lastly, as a test, try disabling the Steam overlay if you use it. Not sure if does much, but I know I've been told to do this, and from where I am, SE and FF14 by extension have done something that is very very twitchy and sensitive to things other than it trying to use the video subsystem, but that is purely my opinion.

If you have already done these, my apologies for repeating them. Best of luck in your struggle to correct this.