dropping frames followed by a directx 11000002 error crash

[stelladrops]

Hi! I started having this issue about a week ago, and I don't know how to fix it. For context, as I believe it's important in this case, I was getting lag in a PvP match that ended up being worse than normal. After my game was unresponsive for two minutes (with music still playing, but my screen was black), I ended up shutting my laptop down and restarting it.

Since then, my fps keeps dipping to about 30-25 fps while I'm in game, when it typically plays at 60 fps. If I play for long enough, it stutters and crashes with a directx 11000002 error message. With event viewer up, I get this error message.

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\UVMLiteController0x1
GPU recovery action changed from 0x0 (None) to 0x1 (GPU Reset Required)

The message resource is present but the message was not found in the message table

I've been troubleshooting this for a week now and nothing is helping.

[DarkArvan]

Please post your full ffxiv system information and DXDIAG (save all information in text file) info here, it looks like something in the background interfere with the client.

Try a clean boot :
https://support.microsoft.com/en-us/...a-a97a1807f3dd

[stelladrops]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jenel\OneDrive\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700H (20 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 14
SYSTEM_BIOS 1.30.1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32452.691MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34500.691MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.029GB SYSTEM_FREEDISC_SPACE 769.558GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) Iris(R) Xe Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) Iris(R) Xe Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16226.346 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c5c3f1b14784bd38\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c5c3f1b14784bd38\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c5c3f1b14784bd38\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c5c3f1b14784bd38\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0101.6078
SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2024 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3050 Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3050 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 20191 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c979f62017916a92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c979f62017916a92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c979f62017916a92\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_c979f62017916a92\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.7265
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2025 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)
SYSTEM_SOUND_DEVICE_ID {D2E7A4EE-C11C-4F21-B35A-FA3C485AC624}
SYSTEM_SOUND_DEVICE_NAME IntcSDW.sys
SYSTEM_SOUND_DRIVER_VERSION 10.29.0.11192
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2024 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF3FD70-4467-11EF-8003444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF66E70-4467-11EF-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF66E70-4467-11EF-8009444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF66E70-4467-11EF-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF66E70-4467-11EF-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF66E70-4467-11EF-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6AF70AB0-4467-11EF-8011444553540000}
SYSTEM_INPUT_NAME Logitech Download Assistant
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
dropping frames followed by a directx 11000002 error crash — Mozilla Firefox
*DxDiag.txt - Notepad
Downloads - File Explorer
Steam
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.6 Beta 5
Microsoft Edge
Microsoft Edge WebView2 Runtime
RivaTuner Statistics Server 7.3.7 Beta 6
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Windows Desktop Runtime - 6.0.36 (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.42.34438
Dell SupportAssist OS Recovery Plugin for Dell Update
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.42.34438
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.42.34438
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.42.34438
Microsoft Windows Desktop Runtime - 8.0.13 (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Baldur's Gate 3
Hades II
Sun Haven
Dragon Age™: The Veilguard
Stellaris
WEBFISHING
Don't Starve Together
FINAL FANTASY XIV Online
Stardew Valley
Okami HD
Slay the Spire
VLC media player
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
LibreOffice 24.8.2.1
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.42.34438
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Windows Desktop Runtime - 6.0.36 (x64)
Microsoft .NET Host - 8.0.13 (x64)
Microsoft Windows Desktop Runtime - 8.0.13 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Dell SupportAssist
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Teams Meeting Add-in for Microsoft Office
Microsoft .NET Host FX Resolver - 6.0.36 (x64)
NVIDIA Graphics Driver 572.65
NVIDIA PhysX System Software 9.23.1019
NVIDIA Install Application
NVIDIA Platform Controllers and Framework
NVIDIA USBC Driver 1.52.831.832
Microsoft .NET Host FX Resolver - 8.0.13 (x64)
Microsoft Update Health Tools
Microsoft .NET Runtime - 8.0.13 (x64)
Microsoft .NET Runtime - 6.0.36 (x64)
Microsoft .NET Host - 6.0.36 (x64)
Java(TM) SE Development Kit 17.0.12 (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.42.34438
Dell SupportAssist OS Recovery Plugin for Dell Update


-=-=-=-=-=-=- Process Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\133.0.3065.92\msedgewebview2.exe 00002E48
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00000494
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001914
C:\Program Files (x86)\Steam\steam.exe 00000B54
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 000033D4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002E10
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.6.2.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 000021B4
C:\Program Files\WindowsApps\Microsoft.WindowsNotepad_11.2412.16.0_x64__8wekyb3d8bbwe\Notepad\Notepad.exe 00003158
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.25012.107.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000024FC
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_525.1301.30.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 0000201C
C:\Program Files\WindowsApps\Mozilla.Firefox_136.0.0.0_x64__n80bbvh6b1yt2\VFS\ProgramFiles\Firefox Package Root\firefox.exe 00001480
C:\WINDOWS\Explorer.EXE 00001D18
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001CC4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003330
C:\WINDOWS\system32\DllHost.exe 00001F68
C:\WINDOWS\system32\sihost.exe 0000171C
C:\WINDOWS\system32\svchost.exe 0000313C
C:\WINDOWS\system32\taskhostw.exe 00001CFC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003328
C:\Windows\System32\RuntimeBroker.exe 00001150
C:\Windows\System32\ShellHost.exe 00001D30
C:\Windows\System32\oobe\UserOOBEBroker.exe 000020A0
C:\Windows\System32\smartscreen.exe 00000D78
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FC8

[stelladrops]

Issues continue after a clean boot.

[ThetaCoder]

Just a shot in the dark here.

In your information it mentions the GPU Reset flag has been set. This might be related. If you haven't yet, try updating the drivers. If you can, I recommend removing them from Add/Remove programs, then using DDU to fully remove the remnants, and re-install from a fresh install from the manufacturers website, and use the clean install.

Also, for this and the one below, get the drivers from the laptop makers site. A sad truth is that laptop makers often have special changes made to the chips and the true source makers (Intel/Nvidia/AMD) will not work properly. Anything in the name of longer battery life and an extra fps in some benchmark.....

Tech support will ask you to do this anyways. I'm fighting my own crashing issue, and this was a step I took, didn't help, but got me 1 more step ahead of the normal steps they will ask you to take.

I would also check that the onboard Intel graphics are also updated. Although they shouldn't be interfering, they can, and in my case, I was asked by Intel to do this on my desktop. On a laptop the issue gets a little more muddy as the discrete cards are only mostly discrete, but still share many of the same internal bus and data lines as the onboard.

Lastly, as a test, try disabling the Steam overlay if you use it. Not sure if does much, but I know I've been told to do this, and from where I am, SE and FF14 by extension have done something that is very very twitchy and sensitive to things other than it trying to use the video subsystem, but that is purely my opinion.

If you have already done these, my apologies for repeating them. Best of luck in your struggle to correct this.

[Qzthlxfpwm]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- As previously stated, update and reinstall the drivers for your graphics card and sound drivers.
- It looks like you have OneDrive open, please try disabling it.
- Make sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may
interfere with startup.
- Make sure that the Windows OS is fully updated.
- Install game on different drive. (Make sure game and Steam are installed on same
drive)
- Reinstall game (Try uninstalling and reinstalling both the game and steam)
- In the Steam launcher, verify installation files.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!