Thank you for your reply, Bakkoda24.

I would like to suggest the following methods below to help resolve the issue:

- Uninstall the game again and delete the installation folder. Then reinstall the game directly through the Steam Library.
or
- Delete or rename the "etc" folder that exists within the game's installation folder. Please also check the game folder in "My Games" as well.

Below is the default location for the installation folder:
- Steam version -
- C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online

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