Hard crash at random times

[Flaura]

Hi, I wanted to share my experience since I've also been living in this misery of not knowing when I'll crash, and having my game so dampened by it. This week I crashed when I opened the Faux Hollows board and was thus locked out of earning any leaves at all this week. Very miserable. Anyway. About 3 months before DT came out, I bought new parts and stopped my crashing (which had previously been hardware related - easy to see since Windows Event Viewer had proper logs indicating it). I had a blissful 3 months of no crashing, and enjoyed the game thoroughly. Then, DT came out, and the crashing started again. The same one you're experiencing - sometimes there would be error dialogue boxes which offered nothing useful, sometimes the error dialogue box would appear but the game would be fine so long as I didn't click the "ok" on the box, and I would sometimes collect up to 3 error boxes on another monitor while I kept playing. I can't remember what I did but something quelled the crashes and I was able to enjoy the game for a time. Then something happened, I think it was patch 7.15, and the crashing was back with a vengeance. After never ending misery like I outlined about crashing and losing my weekly unreal rewards, or crashing during Crystalline Conflict matches and feeling like I'm the reason we lost, so it made it hard for me to want to do content... It was awful. I'd had enough and tried everything. Restoring file integrity via the launcher, full on reinstall, bios update, GPU update, nothing fixed it. Then I read about people undertuning their CPU's, and it was the only thing left to try, so I figured I'd do it. Once I opened the Intel Extreme Tuning Utility, I remembered having installed it before and turned some core performance down, and I wonder if this is what had gotten me stable last time when I had a temporary relief from it. That time I had only turned the core performance down slightly, this time I went more heavy handed with turning things down. It's been 3 days of leaving the game on for hours and not having a single crash. Like ~6 hours uninterrupted, each day.

I know you've talked earlier in the thread about running CPU tests, and working with Intel, but I'm not sure if you have tried underclocking? If you have, sorry for suggesting things you've already done. It helped me so I wanted to post it here where hopefully someone else could find it helpful too. Fwiw I have a Intel 13th gen i7-13700k (and the motherboard is Z790 AORUS PRO X WIFI7, which apparently has settings that overclock the CPU out of the box), and according to XTU it runs hot when I'm in major cities but not when I'm watching cutscenes or in a dungeon (could be a me problem and I need to clean my fans or something tbf) and CPU utilization is super low. I turned my Performance Core Ratio 3 below default, my Efficient Core Ratio 2 below default.

[ThetaCoder]

Thanks for the input.

I have left all of the motherboard settings as they were out of the box. This machine was built to run DT, and it ran perfectly from release until mid February. The more I get into this, the more it seems to me there is some glitch with the gfx updates made to the game. Nothing else crashes, and I have some other intense games. I have 14700k mainly since I got it for only 10 bucks more than the non-k variant, so it was a steal, but I don't like over/underclocking as it can seriously shorten the life of the CPU. I let the auto clock thing do its thing as that doesn't void warranties.

Right now, I'm running some test sessions on the new 7.2 update, and a few other things, and hopefully SE will stop procrastinating and at least acknowledge this thread and all the information posted in it. Not getting my hopes up though.

I also can hear the fans spin up if I'm in areas that have the new gfx updates or large population areas, which makes sense given the increased amount of information that has to be tracked.

Also just in general to all, is there some reason why although I have this thread set to notify me when it is responded to that it doesn't? I have it sett o, and I know SE has the correct email address, but I never get any notification of replies.

[ThetaCoder]

Ok, a few updates.

I spent 9 hours and reconfigured my PC to get FF14 onto C, and surprise, it didn't fix it, in fact, it crashes more often now. After running a few days like this, then getting the 7.2 update, and running a few more days, the issue persists.

Again, SE apparently has no interest in solutions or reading, giving me the same set of excuses, including asking for yet another reinstall, which I did, with no change. Even their 'last ditch' option of changing the process to high priority in the task manager did not help.

Over 6 weeks now and no change to the issue. And nothing from SE here. Does anyone know if this would qualify as an 'in-game' bug so it can go in the bug forum? This is defiantly screwy and I am almost out of patience.

[ThetaCoder]

Quick Update.

While it still happens at random and without warning, I did experience 3 crashes in under 30 minutes yesterday(3/30/2025) while in Revanents Toll. 2 were within 3 minutes of each other as I was looking at what items could be turned in for Purple Scrips, and the 3rd was while working with one of my retainers.