Hard crash at random times

[Mireille_Bouquet]

Why do people not READ?.

Yarxideyn's response is a pre-formatted response that the Mod's use when starting technical assistance.
Basically, a "cookie-cutter" response that is normal in the Tech Support industry.
So, don't worry that it may seem like a "Didn't read yours posts" thing.

I just went through your installed program list and saw:

• Infatica P2B Network

Did you "willingly" install that or use it?

If not, that is a questionably/borderline PUP, that in a very basic sense uses your PC and network connection to route business data traffic through residential connections as a proxy service.
Sorta turns your PC into a IP scrubbing node so possible "bad guys" can get around filters and hide from scrapers, or "good guys" who pay Infatia for the service (they charge starting at $360 a month for 100GB of data, I don't guess they pay a cut of that to you for suppling that )
Unless you actively manage it, it's not gonna be throttling that data or work load.
If you didn't willingly install it, it might have been bundled in some installer of fringe "freeware" software, or part of a malware payload.

[ThetaCoder]

Yes I know it's there.

I have it's outbound traffic blocked at my firewall. I will have to go back and check, but I do believe it was installed by a program I did install.

[ThetaCoder]

Update:

Working with Intel and Razer to exclude the CPU and the Mouse software as potential causes.

I can safely rule out Razer, as their software had no updates when the issue began occurring, and has since had additional updates and the problem persists.

Still working with Intel on testing to verify my belief that the issue is not a hardware based one.

An odd pattern is also emerging. If I have NOTHING, or something totally static (like a notepad document) on my second monitor, I get either no crashes, or 3+ hours before any crashes. However, if a website is up (like Garlandtools, or a collection checklist site), as I sometimes do, and previous to this issue almost always did (DPS queues can be brutal long) the time before crash drops significantly, and a crash will happen. Almost as if some change to FF14 now makes it very very very touchy to anything else running, especially if it wants to change an image on a monitor (ie a video stream)

It is also getting worse when it crashes as the last 5 I have had do not show any error box, or even any locking, just a straight up instant drop to the desktop.

Once I finish with the testing with Intel, I will look into the next steps here.

[ThetaCoder]

Another crash, another flare up of fustration.

Loaded up game today, played for 45 minutes, hard crash to desktop, no error window. Reloaded into game, lasted 41 minutes, this tim, for the first time in 8 crashes, it gave me a window. I love how even though my PC is eastern, the BIOS is eastern, the OS is eastern, it reports the error time as PST........

Box Title: Final Fantasy XIV
Error: An unexpected error has occurred. Exiting Final Fantasy XIV 2025-02-26_11:42

nvwsf2umx.dll+5914CA
d3d11.dll+178855
ffxiv_dx11.exe+3C33BB
ffxiv_dx11.exe+3C4CC46
ffxiv_dx11.exe+3CBDCF
ffxiv_dx11.exe+3CC3F5
ffxiv_dx11.exe+3CB906
ffxiv_dx11.exe+3CC662

And yes, I do see the top 2 items in the list are not FF14 files.

As another aside, for the Tech staff who are undoubtedly going to tell me again to revert to DX9, in this article https://na.finalfantasyxiv.com/lodes...42c71c7549a3a7 Direct from SE, after patch 6.58 DX9 is no longer going to be supported. Unless this was eitehr rescinded (which I cannot find any release for) or they never actually removed it, I cannot say, but it is one thing that is continually recommended or me to do, even though I keep pointing out there is not way to revert that I can find, even with thier directions (the option in the launcher isn't there). Just adding it in.

[ThetaCoder]

Another day, another crash.

Loaded up game today, played for a otal of 3 hours, and had 3 crashes within that time frame. 1st crash was mid MSQ, and gave me an error box (below). The remaining crashes were while I was crafting in Revenants Toll and they were direct dumps to desktop. Crashes happened at 1hr20m, , 47m after that, and 23 minutes after the 2nd.

I did realize I was looking wrong, and the crash time in the box isn't PST, it's the time/date stamp of the executable file for FF14. My bad.

Box Title: Final Fantasy XIV
Error: An unexpected error has occurred. Exiting Final Fantasy XIV 2025-02-26_11:42

ffxiv_dx11.exe+4E6916
ffxiv_dx11.exe+4E6919
ffxiv_dx11.exe+4F41EE
ffxiv_dx11.exe+4E6919
ffxiv_dx11.exe+4F216E
ffxiv_dx11.exe+4E980A
ffxiv_dx11.exe+4EC4E1
ffxiv_dx11.exe+53FA9E

Also in looking at some other threads, the Mods/Support say to run the game as an Admin. this does not work (or did not for me when tested). In other threads here and elsewhere, going back as far as 2022, trying this results in a 'Unable to Complete Version Update [30426][19900][740]' error when you try and start the game from either Steam or the FF14 Launcher. Turning this option off on the said executable and the game runs.